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Listed with the We Care complaint line (1-866-436-0457) in MTM's Missouri and Rhode Island medical facility resource guides.

Rhode Island Medicaid NEMT community outreach mailbox for facility staff.

MTM's Rhode Island Medical Facility Resource Guide: facilities should email this mailbox or call the reservation line 1-855-330-9131 option 2; routine appointments 7 a.m.–5 p.m. Monday–Friday, urgent 24/7.

MTM Health manages Rhode Island Medicaid NEMT. Requests should be received at least two business days ahead; urgent trips scheduled right away. Level of Need form required for modes beyond public transit/mileage reimbursement. Same number is used for will-call return status.

Texas MTM Health page lists this number for scheduling rides for Aetna Better Health of Texas members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Blue Cross and Blue Shield of Texas members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Community Health Choice members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Community Health Choice members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Community Health Choice members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas community outreach mailbox for medical facilities that want MTM Link facility portal training and account setup.

Texas MTM Health page lists this number for scheduling rides for Cook Children's Health Plan members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Dell Children's Health Plan members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for El Paso Health members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for El Paso Health members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for El Paso Health members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

MTM Texas page lists this mailbox as 'Ombuds for Member Escalations'. Use for escalating unresolved member ride problems, not for booking.

Texas MTM Health page lists this number for scheduling rides for Parkland Community Health Plan members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Wellpoint members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Wellpoint members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own.

Texas MTM Health page lists this number for scheduling rides for Wellpoint members; routine and urgent trips 24/7/365 (holiday hours normal business hours). Medical facilities with training can also schedule through the MTM Link Facility Portal (request access via CO-TX@mtm-inc.net). Texas has no single statewide NEMT number: each plan has its own. The same STAR number also appears in the catalog under a Wellpoint record that attributes it to Access2Care; MTM's current Texas page names MTM Health.

Number MTM lists for riders whose pre-scheduled return ride is more than 30 minutes late or who waited more than one hour after calling the driver after the appointment.

Direct DC office phone and fax shown on the MTM DC page. Fax purpose not stated beyond the contact block; do not send PHI forms here without confirming with MTM that the fax is for facility paperwork (Level of Need form is listed on the page).

MTM Health arranges NEMT for DC Medicaid recipients (District residents or those in long-term care facilities/nursing homes) with trips in the DC metro area including Montgomery and Prince George's counties MD, Fairfax and Arlington counties VA and Alexandria. Call at least three business days ahead; shorter notice only for urgent trips. Page notes DC DHCF moved its MMIS to Gainwell on March 2, 2026; eligibility questions go to DHCF's Ombudsman Office (202-724-7491).

The current Wellpoint member page explicitly assigns this number to MTM non-emergency medical transportation for Iowa Health Link members; the current provider manual calls it Reservations (Non-Waiver Member Line). This is not the facilities/waiver or transportation-provider contracting number. The member page lists scheduling Monday–Friday7:30am–6pm (timezone not stated there), while the current manual contact block says Monday–Friday7am–6pmCentral. Hours remain blank pending resolution of the different opening times. Confirm the member’s applicable benefit; the manual title including Hawki does not establish Hawki NEMT eligibility. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

Wellpoint’s current member transportation page and transition notice explicitly identify this phone for ride status. The provider manual labels it Ride Assist (Where’s My Ride) and directs HCBS waiver participants here to review a previously requested reservation. It is not the transportation-provider contracting line or a universal Iowa status number. Confirm exact member plan and existing reservation; no status-line hours inferred from a scheduling-hours block. Current Iowa HHS lists MTM as broker for this population. Iowa HHS October 2, 2025 town-hall slides say managed-care NEMT moved to MTM effective September 19, 2025; Wellpoint’s current member notice says September 18, 2025. This one-day source discrepancy is preserved; no single universal transition date or legal identity continuity is inferred.

The currently linked Wellpoint provider manual, printed page 23 (PDF page 25), labels this number Facilities Line (Waiver Member Line) and gives it for scheduling HCBS waiver transportation. It specifically discusses Elderly, Intellectual Disability, Physical Disability and Brain Injury waiver transportation under the member’s LTSS contract and person-centered plan. Medical, dental and behavioral-health transportation must use the state-plan NEMT benefit rather than duplicate waiver billing. This route does not authorize benefits or establish eligibility for every waiver member.

The currently linked Wellpoint manual, printed pages 23 and 69 (PDF pages 25 and 71), identifies this as the Transportation Provider Line and the contact for contracting with MTM to provide reimbursable NEMT. It is not a member ride-status number. The adjacent fax is labelled Transportation Provider Fax; the reviewed source does not specify particular forms, medical records, clinical authorizations or member reservation requests accepted by fax. Confirm document purpose before sending. This is a Wellpoint Iowa vendor workflow, not all MTM contracts.

Universal form effective September 2025, currently designated by WellSense. This email is plan-specific even though the fax is shared with NH Healthy Families.

Plan-specific scheduling. Current page updated September 25, 2026; its designated resource guide confirms staffed availability.

Complaint contact in the current plan-designated MTM resource guide. Separate from routine ride scheduling.

Wisconsin Medicaid NEMT community outreach mailbox for medical facilities.

DHS-approved MTM Wisconsin forms: fax completed forms to the Contact Center. Distance Verification forms should arrive at least 2 business days before the appointment. Questions: MTM at 866-907-1493.

MTM manages Wisconsin Medicaid and BadgerCare Plus NEMT. Routine requests must be received at least two business days before the appointment (day of call counts, day of appointment does not); hospital discharges and urgent trips excepted. Recurring trips: dialysis up to six months, others up to three months. Facilities may use the MTM Link facility portal.

Complaint email listed on the Wisconsin page; Connecticut's page lists the same mailbox. Phone complaints go to the reservation line.

Department administrative phone from the state Local Health Department Directors list updated October 12, 2026; the column is labeled LHD Phone #. Mailing address is from the separately linked Directors Mailing Labels document, which has no visible publication date. Staff names are omitted. This mailing label does not establish a public clinic location or a medical-records destination.

CMS ACO ID A3631. Public reporting / administrative contact from the CMS PY2026 dataset, modified April 16, 2026. This is not a claims, eligibility, enrollment, or urgent clinical line. State tags identify states containing counties where more than 1% of assigned beneficiaries reside; they are not a statewide service-coverage or eligibility guarantee. The ACO reporting website was supplied in the dataset and was not individually reviewed in this batch.

Published ACO primary administrative contact. This source does not designate a claims, health-plan member-services, billing or urgent clinical line. No office hours or dedicated fax were published in the reviewed section. State tag US is not a service-area assertion. A separate current disclosure independently assigns the same phone/mailbox to MultiCare Health Partners (PSW ACO 1, LLC). The entities and their addresses remain distinct.

CMS ACO ID A5321. Public reporting / administrative contact from the CMS PY2026 dataset, modified April 16, 2026. This is not a claims, eligibility, enrollment, or urgent clinical line. State tags identify states containing counties where more than 1% of assigned beneficiaries reside; they are not a statewide service-coverage or eligibility guarantee. The ACO reporting website was supplied in the dataset and was not individually reviewed in this batch.

Published ACO primary administrative contact. This source does not designate a claims, health-plan member-services, billing or urgent clinical line. No office hours or dedicated fax were published in the reviewed section. State tag US is not a service-area assertion. Current source identifies MultiCare Health Partners as PSW ACO 1, LLC. Do not substitute the separately published MultiCare Connected Care PO box or physical floor.

OHA county directory administrative referral. Source revision: 2025-08-05.

Financial assistance applications and help; applications can also be submitted at each hospital's financial counselor office.

HIM release-of-information contact for Cadillac Hospital, from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

HIM release-of-information contact for Charlevoix Hospital, from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

Release-of-information requests for MH Grayling Hospital and MH Paul Oliver Memorial Hospital are handled through VRC per the authorization form. The same VRC email takes radiology image copy requests (Form 3161).

HIM release-of-information contact for Kalkaska Memorial Health Center, from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

HIM release-of-information contact for Manistee Hospital, from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

HIM release-of-information contact for Munson Medical Center (Traverse City), from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

HIM release-of-information contact for Otsego Memorial Hospital (Gaylord), from the Munson authorization form. HIM offices open Monday–Friday 8 am–4 pm.

Billing questions and phone payments for Munson Medical Center, Paul Oliver Memorial, Cadillac, Manistee, Charlevoix, Otsego Memorial and Grayling hospitals. Munson Home Medical Equipment bills: 231-935-2112.

Centralized line for providers to initiate a transfer to Munson Healthcare hospitals (from a May 2023 Munson news post).