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RMHP PRIME (western Colorado Medicaid) and Region 1 RAE provider services: general claims, PA status, eligibility/benefits, participation status, remittance, COB (2026 RMHP care provider manual, Contact us). Chat 7 a.m.-7 p.m. CT at UHCprovider.com/chat.

Claims/reconsiderations: P.O. Box 5240, Kingston, NY 12402-5240. Appeals: UnitedHealthcare Community Plan Grievances and Appeals, P.O. Box 31364, Salt Lake City, UT 84131-0364. Provider services 877-610-9785. Electronic payer ID 87726 (IHCP quick reference guide). The IHCP guide's PathWays section matches P.O. Box 5240; its Hoosier Care Connect section shows P.O. Box 5270.

UnitedHealthcare Dental for Indiana Community Plan.

MARCH Vision Care provider customer service, M-F 8am-8pm ET.

Contract, demographic and fee schedule questions; include provider/facility name, TIN and contact. Indianapolis office: 7440 Woodland Drive, Dept. 100, Indianapolis, IN 46278.

Northwest Indiana network management is handled by the Illinois network management team (200 E Randolph St, Ste 5300, Chicago, IL 60601).

Nursing facility provider engagement representatives (statewide).

Optum behavioral health for UHC Community Plan of Indiana (fax shown on the page is the plan PA fax 844-897-6514).

OptumRx pharmacy services for Indiana Community Plan.

UnitedHealthcare Community Plan of Indiana (Hoosier Care Connect / PathWays) prior authorization; phone is provider services 877-610-9785.

Credentialing and contracting contact for UHC Community Plan of Indiana (PathWays). Source: IHCP Quick Reference Guide v14.1 (state agency list of MCE contacts), not the plan's own page.

Right Choices (lock-in) program for Hoosier Care Connect and PathWays; phone 800-832-4643. Source: IHCP Quick Reference Guide v14.1 (state agency list of MCE contacts), not the plan's own page.

Payer ID 95467.

Eligibility, benefits, claim and PA status. Dental PA mail: P.O. Box 1484, Milwaukee, WI 53201. Dental claim disputes: Attn: Appeals Department, P.O. Box 1337, Milwaukee, WI 53201.

Refer high-risk members (asthma, diabetes, obesity) and members needing private-duty nursing; phone via provider services.

Claim overpayment refunds; see the manual Overpayment section first. Questions: provider services 1-866-815-5334.

Paper claims and reconsiderations. FedEx/large packages (500+ pages): UnitedHealthcare Community Plan, 709 Grant Avenue, North Lobby, Lake Katrine, NY 12449. Most providers must submit reconsiderations electronically. Claims questions: provider call center.

Prior authorization is required for all routine eye exams and hardware and must be obtained from MARCH Vision Care.

Medical Transportation Management (NEMT); arrange at least 3 business days in advance per the provider manual.

UnitedHealthcare Community Plan of Missouri (MO HealthNet Managed Care) network management; credentialing/attestation questions go through Provider Portal chat.

Claim appeals (after reconsideration) for UnitedHealthcare Community Plan of Missouri.

Dental for UHC Community Plan of Missouri Medicaid.

Pregnancy/maternity program referrals. | Pregnancy notification / Healthy First Steps; online notification form also available in the provider portal.

Cardiac, complex child/adult, diabetes, kidney, neonatal and respiratory programs.

Claim reconsideration via Provider Portal claims tool, phone, or mail. Formal appeals: Attention Appeals and Grievances Unit, same P.O. Box, fax 801-994-1082.

Electronic claims via Provider Portal or clearinghouse, Payer ID 87726. Paper claims for MyCare plans to the address below. Medicaid paper claims address withheld (QRG lists P.O. Box 5240 for Medicaid while the Ohio web page lists P.O. Box 8207).

Report fraud, waste or abuse concerns (uhc.com/fraud).

Member-facing; also interpreter services.

Members schedule rides at least 2 business days ahead.

Behavioral health for UHC Community Plan of Ohio (OhioRISE youth are covered by Aetna Better Health of Ohio).

Peer-to-peer review requests for UHC Community Plan of Ohio determinations.

PA, admissions, discharges, care coordination; also non-emergency ambulance, DME (rentals/purchases $500+) and all home health PA. Online: Prior Authorization and Notification tool. Non-participating providers need PA for all services.

PA required for routine eye exams and hardware via March Vision Care.

TX provider complaint form fax; NY/OH UM appeals, claim appeals, Part C and Part D grievances.

Claims appeals and UM appeals both use Attn: Claims Administrative Appeals at this box; written member grievances also go to PO Box 31364.

Paper claims for UnitedHealthcare Community Plan of Louisiana (Provider Service Center 866-675-1607).

MARCH Vision Care for Louisiana Medicaid.

Call if your office relocates or closes for an extended period.

Medical, HIV, chronic disease management and OUD/SUD/perinatal (subject "HFS referral") referrals. Behavioral and SMI referrals: carecoordination@optum.com. NurseLine after hours: 877-678-8624.

Fax for pregnancy case management; email for Obstetrical Risk Assessment Form (OBRAF) submission.

Hospitals call this number for non-emergency discharge transportation; member transportation line 888-777-6528 (TTY 711). Allow a 3-hour pickup window.

FL MMA providers are directed to portal chat.