provider services
Provider Services
Provider Portal chat is published as available 24/7. This does not establish 24/7 telephone staffing.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy prior auth
Commercial and Medicare Advantage pharmacy support
Pharmacy contact on the UHC contact page; not the general provider services line.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
portal
Provider Portal technical support
Menu guidance in the source recordOption 1
Menus can change. No live call verification is claimed.
Portal access and functionality.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
behavioral health
Behavioral health / substance use
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan Hawaii (QUEST) provider and member line
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
UHC Hawaii prior authorization fax
fax prior auth
UHC Hawaii behavioral health prior authorization fax
pharmacy prior auth
UHC Hawaii pharmacy prior authorization
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Community Plan Indiana provider helpline
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Kansas provider services
UHC Community Plan of Kansas page: Provider Services Call Center 1-877-542-9235.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Community Plan of Kentucky
Listed under Managed Care Organizations on KY CHFS Medicaid Contacts page; page is provider-oriented but does not say provider vs member.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
claims
UnitedHealthcare Community Plan Louisiana - claims
LDH bulletin: contact for MCO claims issues.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
UHC Louisiana pharmacy desk (Optum Rx)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
portal
Former UnitedHealthcare MississippiCAN — plan participation ended
UnitedHealthcare Community Plan participation in MississippiCAN ended June 30, 2025. Only MississippiCAN participation is evaluated here. A current pharmacy or run-off claims destination is not established by this review.
provider services
UHC Community Plan of Missouri provider call center
Network Management 866-574-6088.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Provider screening and enrollment contact per Nebraska Medicaid PSE directory (May 2024).
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
prior authorization
UHC Community Plan Rhode Island Medicaid — prior authorization
The current Rhode Island prior-authorization page designates the requirements effective May 1, 2026. Page 1 gives 855-766-0344 and the Provider Portal for requests. Service-specific exceptions and department routes remain in the guide; this is not a universal phone for all UnitedHealthcare plans.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Community Plan Tennessee provider line
Network management fax 888-785-1434.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Community Plan Virginia
DMAS lists MCO contact for post-enrollment inquiries; not necessarily provider services desk.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Community Plan Washington
HCA PDF "MCO customer service number" column. Assigned advocate after contracting.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Rhode Island provider call center
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Texas customer/provider services - STAR, STAR+PLUS, CHIP (also PA questions, 24/7 Clinical Authorization Services status)
Same number is TX member services.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
UHC Community Plan of Texas prior authorization fax
provider services
UHC Community Plan of Texas - STAR Kids
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UnitedHealthcare Connected (TX Medicare-Medicaid Plan)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
UHC Community Plan pharmacy PA supporting documentation fax (TX, NC)
fax appeals
UHC Community Plan complaint/appeals fax (Salt Lake City C&A dept; TX, NY, OH and others)
TX provider complaint form fax; NY/OH UM appeals, claim appeals, Part C and Part D grievances.
fax appeals
UHC Community Plan Medicare Part D standard appeals fax (NY, OH)
provider services
UHC Community Plan of Texas nursing facility provider relations
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
transportation
UHC Community Plan of Texas SafeRide provider services line
Facilities line 855-955-7433.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax other
UHC Community Plan of Texas credentialing (fax with bar-coded letter cover sheet)
provider services
UHC Community Plan of Arizona - ACC/DD/Dual Complete One provider call center
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Arizona - LTC provider call center
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Arizona - therapy provider call center (Optum)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of New York provider services
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan provider call center - Ohio and Pennsylvania
Both the OH and PA Community Plan pages list this number.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
Ohio Medicaid single PBM (Gainwell) - pharmacy network, medications, PA
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
case management
UHC Community Plan of Pennsylvania Enhanced Member Support Unit (special needs)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of New Jersey provider service center
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of North Carolina provider services
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy prior auth
UHC Community Plan of North Carolina pharmacy PA / service line (OptumRx)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
UHC Community Plan of North Carolina personal care services assessment fax
vision
UHC Community Plan of North Carolina MARCH Vision Care
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Wisconsin provider call center (24/7)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of New Mexico provider services call center
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
behavioral health
UHC Community Plan of New Mexico behavioral health
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
UHC Community Plan of New Mexico - pharmacies line
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
portal
UHC Community Plan of New Mexico technical support
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
dental
UHC Community Plan of New Mexico - UnitedHealthcare Dental
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
transportation
UHC Community Plan of New Mexico NEMT scheduling
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
member services
UHC Community Plan of Maryland member services (member line)
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
provider services
UHC Community Plan of Florida long-term care provider line
FL MMA providers are directed to portal chat.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
OptumRx non-specialty medication fax
Pharmacy fax only; do not use for general medical authorizations.
fax prior auth
OptumRx specialty medication fax
Specialty pharmacy fax only.
dental
UnitedHealthcare dental providers
Use UHCDental resources for dental inquiries.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
The contact page separately lists formal contract-notice and state-specific addresses.
DialClerk Directory