DialClerk Directory

Medicare and Medicaid

Alliance Health (North Carolina LME/MCO)

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

provider services

Provider Support (Tailored Plan, Medicaid Direct and State-funded services)

Official page read
Phone855-759-9700Published hours

Not published in this record

Product, plan and location

medicaid
North Carolina

Mailing address

Not researched for this route

Alliance provider support line published on the How to Reach Us page and Provider Central. Counties served include Cumberland, Durham, Johnston, Mecklenburg, Orange and Wake (see site).

View source ↗ · Source checked 2026-10-25 · Provider Central header lists Provider Support 855-759-9700 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral Health Crisis Line (24/7, member/community crisis)

Official page read
Phone877-223-4617Published hours

24 hours a day, 7 days a week

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Member/community crisis line. Not for provider billing or authorization questions.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member and Recipient Services

Official page read
Phone800-510-9132Published hours

Monday–Saturday, 7 a.m.–6 p.m.

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Member-facing line (Relay 711). Offices can direct patients here for benefit and service-access questions; not a provider claims line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Alliance home office main line (business hours)

Official page read
Phone919-651-8401Published hours

Monday–Friday, 8:30 a.m.–5:00 p.m.

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Page: all Alliance offices (Morrisville home office, Cumberland, Johnston, Mecklenburg community offices) can be reached at this number. Visitors need an appointment.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Nurse Line (Tailored Plan members only)

Official page read
Phone855-759-9400Published hours

24 hours a day, 7 days a week

Product, plan and location

Confirm the exact product or service
North Carolina

Mailing address

Not researched for this route

Member nurse advice line, available only to Tailored Plan members; not a provider line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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