DialClerk Directory

Hospitals and health systems

Boston Children's Hospital

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

patient billing

Single billing office (statements with dates of service after June 1, 2024)

Official page read
Phone617-355-0500Published email

BCHbillingInquiry@childrens.harvard.edu

Billing inquiries.

Published hours

8 a.m.–5 p.m. ET Monday–Friday

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Boston Children's single billing statement per patient for dates of service after June 1, 2024.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Patient Financial Counselors (financial assistance, MassHealth/Health Safety Net applications)

Official page read
Phone617-355-7201Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance for emergency or medically necessary care; counselors help with MassHealth, ConnectorCare, Health Safety Net and Boston Children's financial assistance applications. Also reachable through MyChildren's portal.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release

Official page read
Phone617-355-7546Fax

617-730-0327

Signed release-of-information authorizations.

Published email

HIM-ROIStaff-dl@childrens.harvard.edu

Release-of-information requests.

Published hours

8 a.m.–4:30 p.m. Monday–Friday

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address
Boston Children's Hospital Attn.: Medical Records 300 Longwood Ave. Boston, MA 02115

Mailed authorization forms.

Signed authorization required (electronic Record Request form or downloadable form). Alternate fax 617-730-0329. Off-site office; no walk-ins. Healthcare professionals can use the paperless records request tool linked on the page.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical records — name change / record amendment (BCH3040)

Official page read
Phone617-355-7544Fax

617-730-4675

Name-change/amendment forms.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address
Attn: Medical Records (BCH3040) 300 Longwood Ave. Boston, MA 02115

Name-change forms.

Medical record name changes and related forms.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Radiology Image Service Center (release of images)

Official page read
Phone

No phone listed for this route

Fax

617-730-0538

Radiology image release requests.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Fax requests for release of X-rays and other radiological images with the radiology image authorization form.

View source ↗ · Source checked 2026-10-25

Report an update

provider services

Physician referral line

Official page read
Phone844-224-7337Published hours

Monday–Friday 7 a.m.–8 p.m.; Saturday 9:30 a.m.–6 p.m. ET

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

1-844-BCH-PEDS physician referral line. For immediate assistance, urgent/emergent acceptance and transfers, the Physician Relations page directs clinicians to the 24/7 Referring Provider Access Line, 617-355-KIDS (5437).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Physician Relations and Outreach (referring-provider feedback)

Official page read
Phone617-919-3002Published email

physicianrelations@childrens.harvard.edu

Referring-provider feedback.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Non-urgent referring-provider feedback, concerns and visit requests; monitored Monday–Friday. Not for urgent transfers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice