Pharmacy benefit managers

CarelonRx

Phone, published email, fax, addresses and the next step for your office.

23 contact routesNo directory research calls placed

pharmacy prior auth

Prior authorization and exception requests — clinical criteria

Official page read
Phone833-293-0659Published hours

8 a.m.-8 p.m. ET Monday-Friday

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

CarelonRx number for questions about drug policies, obtaining clinical criteria, or speaking to someone about a prior authorization/exception request. Medicaid plans may use different numbers on the member ID card.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

CarelonRx Pharmacy (home delivery) prescriber line

Official page read
Phone833-396-0309Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

CarelonRx Pharmacy accepts e-prescriptions (search 'CarelonRx Pharmacy'); prescribers can alternatively call this number.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy claims help desk — commercial

Official page read
Phone833-296-5038Published hours

24/7

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

For dispensing pharmacists with claim-processing issues, commercial plans.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy claims help desk — Medicare

Official page read
Phone833-377-4266Published hours

24/7

Product, plan and location

medicare part d
National contact — confirm product and location

Mailing address

Not researched for this route

For dispensing pharmacists with claim-processing issues, Medicare plans. Medicaid: number on the back of the member ID card.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

CarelonRx — Wellpoint Maryland (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone833-396-0309Fax

844-490-4871

Published hours

Mon-Fri 8 a.m.-8 p.m. ET; Sat 10 a.m.-2 p.m.

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Wellpoint Pharmacy department (Wellpoint works with CarelonRx to administer pharmacy benefits). Fax is for outpatient pharmacy drugs; medical injectables use fax 844-490-4873. ePA via CoverMyMeds.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint Maryland (Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-490-4873

Published hours

Not published in this record

Product, plan and location

medicaid
Maryland

Mailing address

Not researched for this route

Medical Injectables Prior Authorization form fax for Wellpoint Maryland Medicaid members. Not for retail pharmacy drugs.

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Wellpoint New Jersey (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone833-731-2149Fax

844-509-9863

Published hours

Mon-Fri 8 a.m.-8 p.m. ET; Sat 10 a.m.-2 p.m. ET

Product, plan and location

medicaid
New Jersey

Mailing address

Not researched for this route

Wellpoint Pharmacy Prior Authorization Center (CarelonRx is the PBM). Fax is retail PA; medical injectables PA fax 844-509-9865. Includes step therapy exception requests.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint New Jersey (Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-509-9865

Published hours

Not published in this record

Product, plan and location

medicaid
New Jersey

Mailing address

Not researched for this route

Medical injectables PA fax for Wellpoint New Jersey Medicaid. Not for retail pharmacy drugs.

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Wellpoint Iowa (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone833-731-2143Fax

844-512-9004

Published hours

Not published in this record

Product, plan and location

medicaid
Iowa

Mailing address

Not researched for this route

Wellpoint Iowa pharmacy department; CarelonRx is the PBM. Fax is retail pharmacy PA; medical injectables (medical benefit) fax 844-512-7026. ePA via CoverMyMeds.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint Iowa (Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-512-7026

Published hours

Not published in this record

Product, plan and location

medicaid
Iowa

Mailing address

Not researched for this route

Medical injectables (medical benefit) PA fax for Wellpoint Iowa Medicaid.

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Wellpoint District of Columbia (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone800-454-3730Fax

844-487-9292

Published hours

8:00 a.m.-6:00 p.m.

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

Wellpoint District of Columbia works with CarelonRx to administer pharmacy benefits. Fax is for outpatient pharmacy drugs; medical injectables fax 844-487-9294. ePA via CoverMyMeds.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint District of Columbia (Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-487-9294

Published hours

Not published in this record

Product, plan and location

medicaid
District of Columbia

Mailing address

Not researched for this route

Medical Injectable Prior Authorization Form fax for Wellpoint DC Medicaid.

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Wellpoint Texas (Medicaid/CHIP) — pharmacy prior authorization (Medicaid)

Official page read
Phone833-731-2162Fax

844-474-3341

Published hours

Phone 7 a.m.-10 p.m. Central; fax 24/7

Product, plan and location

medicaid · chip
Texas

Mailing address

Not researched for this route

Wellpoint Texas Medicaid/CHIP pharmacy PA (Wellpoint page names CarelonRx as PBM). Medical injectable/infusible PA fax 844-512-8995. CVS Caremark Texas addendum for Wellpoint lists the same PA phone/fax.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint Texas (Medicaid/CHIP) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-512-8995

Published hours

24/7

Product, plan and location

medicaid
Texas

Mailing address

Not researched for this route

Medical injectable/infusible drugs PA fax for Wellpoint Texas Medicaid.

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Anthem Blue Cross and Blue Shield New York (Medicaid) — pharmacy prior authorization

Official page read
Phone800-450-8753Fax

844-490-4877

Published hours

Mon-Fri 8 a.m.-7 p.m.; Sat 10 a.m.-2 p.m.

Product, plan and location

medicaid
New York

Mailing address

Not researched for this route

Anthem New York pharmacy information page (CarelonRx PBM). Fax is retail pharmacy PA; medical injectables (including Medicaid members) fax 844-493-9206.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Anthem Blue Cross and Blue Shield New York — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-493-9206

Published hours

Not published in this record

Product, plan and location

medicaid
New York

Mailing address

Not researched for this route

Anthem NY medical injectables PA fax (including Medicaid members).

View source ↗ · Source checked 2026-10-25

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pharmacy prior auth

CarelonRx — Wellpoint Washington (Apple Health Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone833-731-2274Fax

844-493-9207

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

Wellpoint Washington pharmacy page (CarelonRx provides PBM services on behalf of Wellpoint Washington). Fax is retail PA; medical injectables fax 844-493-9209. ePA via CoverMyMeds.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Wellpoint Washington (Apple Health Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-493-9209

Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

Medical Injectables Prior Authorization Form fax (include HCPCS billing codes) for Wellpoint Washington Apple Health.

View source ↗ · Source checked 2026-10-25

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pharmacy help desk

CarelonRx — Wellpoint Washington (Apple Health Medicaid) — pharmacy help desk (emergency supply)

Official page read
Phone833-253-4453Published hours

Not published in this record

Product, plan and location

medicaid
Washington

Mailing address

Not researched for this route

CarelonRx Pharmacy Help Desk for dispensing pharmacies needing help with an emergency supply fill (PAMC process) for Wellpoint Washington members. Not for prescriber PA.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

CarelonRx — Healthy Blue Louisiana (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone844-521-6942Fax

855-592-0978

Published hours

7 a.m.-7 p.m. CT Mon-Fri; 9 a.m.-1 p.m. CT Sat

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

Healthy Blue Louisiana pharmacy page: pharmacy department/CarelonRx PA by phone; retail PA fax to CarelonRx; medical injectables fax 844-487-9291. Medicare Part D uses CarelonRx Provider Services.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

CarelonRx — Healthy Blue Louisiana (Medicaid) — medical injectable prior authorization fax

Official page read
Phone

No phone listed for this route

Fax

844-487-9291

Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

CarelonRx medical injectables PA fax for Healthy Blue Louisiana Medicaid.

View source ↗ · Source checked 2026-10-25

Report an update

pharmacy prior auth

CarelonRx — Healthy Blue South Carolina (Medicaid) — pharmacy prior authorization (Medicaid)

Official page read
Phone844-410-6890Fax

844-512-9005

Published hours

8 a.m.-8 p.m. ET Mon-Fri; 10 a.m.-2 p.m. ET Sat

Product, plan and location

medicaid
South Carolina

Mailing address

Not researched for this route

Healthy Blue SC pharmacy page: CarelonRx PA phone; fax the Universal Prior Authorization Request Form: Medications. Medical injectables are handled by CVS/Novologix (844-345-2803, fax 866-494-9927), not CarelonRx.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

CarelonRx — Healthy Blue South Carolina (Medicaid) — pharmacy help desk

Official page read
Phone833-253-4711Published hours

Not published in this record

Product, plan and location

medicaid
South Carolina

Mailing address

Not researched for this route

CarelonRx Pharmacy Help Desk for Healthy Blue SC claims. Pharmacist line, not prescriber PA.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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