pharmacy prior auth
Prior authorization and exception requests — clinical criteria
Official page readCarelonRx number for questions about drug policies, obtaining clinical criteria, or speaking to someone about a prior authorization/exception request. Medicaid plans may use different numbers on the member ID card.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
CarelonRx Pharmacy (home delivery) prescriber line
Official page readCarelonRx Pharmacy accepts e-prescriptions (search 'CarelonRx Pharmacy'); prescribers can alternatively call this number.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
Pharmacy claims help desk — commercial
Official page readFor dispensing pharmacists with claim-processing issues, commercial plans.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
Pharmacy claims help desk — Medicare
Official page readFor dispensing pharmacists with claim-processing issues, Medicare plans. Medicaid: number on the back of the member ID card.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy prior auth
CarelonRx — Wellpoint Maryland (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readWellpoint Pharmacy department (Wellpoint works with CarelonRx to administer pharmacy benefits). Fax is for outpatient pharmacy drugs; medical injectables use fax 844-490-4873. ePA via CoverMyMeds.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint Maryland (Medicaid) — medical injectable prior authorization fax
Official page readMedical Injectables Prior Authorization form fax for Wellpoint Maryland Medicaid members. Not for retail pharmacy drugs.
pharmacy prior auth
CarelonRx — Wellpoint New Jersey (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readWellpoint Pharmacy Prior Authorization Center (CarelonRx is the PBM). Fax is retail PA; medical injectables PA fax 844-509-9865. Includes step therapy exception requests.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint New Jersey (Medicaid) — medical injectable prior authorization fax
Official page readMedical injectables PA fax for Wellpoint New Jersey Medicaid. Not for retail pharmacy drugs.
pharmacy prior auth
CarelonRx — Wellpoint Iowa (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readWellpoint Iowa pharmacy department; CarelonRx is the PBM. Fax is retail pharmacy PA; medical injectables (medical benefit) fax 844-512-7026. ePA via CoverMyMeds.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint Iowa (Medicaid) — medical injectable prior authorization fax
Official page readMedical injectables (medical benefit) PA fax for Wellpoint Iowa Medicaid.
pharmacy prior auth
CarelonRx — Wellpoint District of Columbia (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readWellpoint District of Columbia works with CarelonRx to administer pharmacy benefits. Fax is for outpatient pharmacy drugs; medical injectables fax 844-487-9294. ePA via CoverMyMeds.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint District of Columbia (Medicaid) — medical injectable prior authorization fax
Official page readMedical Injectable Prior Authorization Form fax for Wellpoint DC Medicaid.
pharmacy prior auth
CarelonRx — Wellpoint Texas (Medicaid/CHIP) — pharmacy prior authorization (Medicaid)
Official page readWellpoint Texas Medicaid/CHIP pharmacy PA (Wellpoint page names CarelonRx as PBM). Medical injectable/infusible PA fax 844-512-8995. CVS Caremark Texas addendum for Wellpoint lists the same PA phone/fax.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint Texas (Medicaid/CHIP) — medical injectable prior authorization fax
Official page readMedical injectable/infusible drugs PA fax for Wellpoint Texas Medicaid.
pharmacy prior auth
CarelonRx — Anthem Blue Cross and Blue Shield New York (Medicaid) — pharmacy prior authorization
Official page readAnthem New York pharmacy information page (CarelonRx PBM). Fax is retail pharmacy PA; medical injectables (including Medicaid members) fax 844-493-9206.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Anthem Blue Cross and Blue Shield New York — medical injectable prior authorization fax
Official page readAnthem NY medical injectables PA fax (including Medicaid members).
pharmacy prior auth
CarelonRx — Wellpoint Washington (Apple Health Medicaid) — pharmacy prior authorization (Medicaid)
Official page readWellpoint Washington pharmacy page (CarelonRx provides PBM services on behalf of Wellpoint Washington). Fax is retail PA; medical injectables fax 844-493-9209. ePA via CoverMyMeds.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Wellpoint Washington (Apple Health Medicaid) — medical injectable prior authorization fax
Official page readMedical Injectables Prior Authorization Form fax (include HCPCS billing codes) for Wellpoint Washington Apple Health.
pharmacy help desk
CarelonRx — Wellpoint Washington (Apple Health Medicaid) — pharmacy help desk (emergency supply)
Official page readCarelonRx Pharmacy Help Desk for dispensing pharmacies needing help with an emergency supply fill (PAMC process) for Wellpoint Washington members. Not for prescriber PA.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy prior auth
CarelonRx — Healthy Blue Louisiana (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readHealthy Blue Louisiana pharmacy page: pharmacy department/CarelonRx PA by phone; retail PA fax to CarelonRx; medical injectables fax 844-487-9291. Medicare Part D uses CarelonRx Provider Services.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
fax prior auth
CarelonRx — Healthy Blue Louisiana (Medicaid) — medical injectable prior authorization fax
Official page readCarelonRx medical injectables PA fax for Healthy Blue Louisiana Medicaid.
pharmacy prior auth
CarelonRx — Healthy Blue South Carolina (Medicaid) — pharmacy prior authorization (Medicaid)
Official page readHealthy Blue SC pharmacy page: CarelonRx PA phone; fax the Universal Prior Authorization Request Form: Medications. Medical injectables are handled by CVS/Novologix (844-345-2803, fax 866-494-9927), not CarelonRx.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
pharmacy help desk
CarelonRx — Healthy Blue South Carolina (Medicaid) — pharmacy help desk
Official page readCarelonRx Pharmacy Help Desk for Healthy Blue SC claims. Pharmacist line, not prescriber PA.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.