Authorization and benefit vendors

Centene Vision Services (Envolve Vision)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

provider enrollment credentialing

Network Management — contracting and Eye Health Manager access

Official page read

Phone800-531-2818

Network Management — contracting and Eye Health Manager access

Published hours

Customer Service standard hours 8 a.m.-8 p.m. unless otherwise indicated

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4

Menus can change. No live call verification is claimed.

2025 provider manual: to become contracted and obtain Eye Health Manager credentials contact Network Management, option 4.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Credentialing packet and contract updates — ProviderContracts mailbox and fax

Official page read

Phone

No phone listed for this route

Fax

866-614-4951

Credentialing packet and contract updates — ProviderContracts mailbox and fax

Published email

ProviderContracts@Centene.com

Credentialing packet and contract updates — ProviderContracts mailbox and fax

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Credentialing packet instructions: submit by email or fax; CAQH required (grant Envolve/Centene access).

View source ↗ · Source checked 2026-10-25

Report an update

claims

Centene Vision paper claims (CMS-1500) mailing address

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Centene Vision, Inc. [Payor name] PO Box 7548 Rocky Mount, NC 27804

Centene Vision paper claims (CMS-1500) mailing address

Manual: original CMS-1500 only; include the payor name. Electronic claims via Change Healthcare payor ID 56190.

View source ↗ · Source checked 2026-10-25

Report an update

edi clearinghouse support

Change Healthcare account setup for Centene Vision electronic claims (payor ID 56190)

Official page read

Phone800-845-6592

Change Healthcare account setup for Centene Vision electronic claims (payor ID 56190)

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Manual: call Change Healthcare to set up an account for electronic claims; payor ID 56190 listed as Centene Vision.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Claim appeals and Medicare reconsiderations — email and mailing address

Official page read

Phone

No phone listed for this route

Published email

visionappealsandrecons@centene.com

Claim appeals and Medicare reconsiderations — email and mailing address

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Centene Vision Attn: Claim Appeal PO Box 7548 Rocky Mount, NC 27804

Claim appeals and Medicare reconsiderations — email and mailing address

Manual: use the Claim Appeal Request Form; Medicare contracted-provider reconsiderations use 'Attn: Claim Reconsiderations' at the same PO box. Corrected claims are not appeals.

View source ↗ · Source checked 2026-10-25

Report an update

edi clearinghouse support

PaySpan Health registration — electronic payments and remittance

Official page read

Phone877-331-7154

PaySpan Health registration — electronic payments and remittance

Published hours

8 a.m.-8 p.m. ET

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1

Menus can change. No live call verification is claimed.

Manual: call for your unique PaySpan registration code.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Fraud, waste and abuse hotline (Centene Vision)

Official page read

Phone866-685-8664

Fraud, waste and abuse hotline (Centene Vision)

Published email

CDVSIU@centene.com

Fraud, waste and abuse hotline (Centene Vision)

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Manual: FWA hotline and Special Investigation Unit mailbox; not for claims or eligibility questions.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Vision Services member services (member line)

Official page read

Phone800-334-3937

Vision Services member services (member line)

Published hours

Not published in this record

Product, plan and location

vision
National contact — confirm product and location

Mailing address

Not researched for this route

Manual: Member Services Department; TTY 844-257-4142.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

Call experienceThis is my call experience. It contains no patient information and may be included in anonymous, moderated statistics. Privacy notice.

Suggest a contact correction

Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Centene Vision Services (Envolve Vision)

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