DialClerk Directory

Hospitals and health systems

Cincinnati Children's Hospital Medical Center

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

patient billing

Billing customer service

Official page read
Phone513-636-4427Fax

866-481-6964

Published email

billing@cchmc.org

Published hours

Monday–Friday 7:30 a.m.–5:00 p.m. (ET)

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Billing questions, insurance updates and payment by phone; toll-free 1-877-430-8495 (option 1 for card payments). Also handles billing statement copy requests.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Family Financial Advocates — financial assistance

Official page read
Phone513-636-4427Published email

FFA@cchmc.org

Published hours

Monday–Friday 7:30 a.m.–5:00 p.m. (ET)

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 2

Menus can change. No live call verification is claimed.

Financial assistance policy questions and applications; Family Financial Advocates can also help resolve billing issues.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release

Official page read
Phone513-636-4217Fax

513-636-6729

Published email

ROI@cchmc.org

Published hours

8:30 a.m.–4:30 p.m. for patients and families; 24 hours for clinical staff

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address
Cincinnati Children's Hospital Medical Center Health Information Management MLC 5015 3333 Burnet Avenue Cincinnati, OH 45229

Mail signed authorization for release of PHI

Menu guidance in the source record

Option 1 for a Release of Information Technician

Menus can change. No live call verification is claimed.

HIM Release of Information: submit authorization forms by email, fax, mail or in person. Radiology images go to Radiology and Medical Imaging; billing statement copies go to Patient Financial Services.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Admission and Transfer Center

Official page read
Phone513-636-9337Published hours

24/7

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Providers and facilities only: direct admissions and hospital-to-hospital inpatient transfers (published as 513-636-XFER). Families should ask their current provider for a referral.

View source ↗ · Source checked 2026-10-25 · Patient referrals page lists Admission and Transfer Center 513-636-XFER (9337) ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Physician Priority Link (PPL) — subspecialist consults

Official page read
Phone513-636-7997Published hours

24/7

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Referring providers connect with attending subspecialists any time; toll-free 1-888-987-7997.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Outpatient referral and order fax

Official page read
Phone513-803-0000Fax

513-803-1111

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Fax outpatient specialty referrals and radiology/imaging orders to 513-803-1111 (alt. 1-866-877-8905). Phone is the Referral Assistance Line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Emergency department referral form fax

Official page read
Phone513-636-1111Fax

513-636-4050

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Ohio

Mailing address

Not researched for this route

Menu guidance in the source record

Option 9 to confirm receipt

Menus can change. No live call verification is claimed.

Before sending a patient to the Burnet or Liberty ED when the Access Hub or Epic Link is unavailable: fax the ED Referral Form, then call 513-636-1111 option 9 to confirm. Access Hub triage nurse: 513-636-9337.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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