Community Health Group

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

fax prior auth

Referral and service request form — non-contracted providers

Official page read
Phone800-224-7766

Urgent service requests per the form instructions.

Fax

800-870-8781

Completed referral and service request form with clinical documentation.

Published hours

Not published in this record

Product, plan and location

medicaid · dsnp · medicare advantage
California

Mailing address

Not researched for this route

Non-contracted (out-of-network) providers fax the Referral and Service Request Form; contracted providers submit through the provider portal. Form shows reviewed date 11/30/2022. The phone shown on the form is for urgent service requests and is also the Medi-Cal member services number.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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