DialClerk Directory

Health plans and insurers

El Paso Health

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

provider enrollment credentialing

Contracting and credentialing department

Official page read
Phone

No phone listed for this route

Published email

Contracting_Dept@elpasohealth.com

Provider contracting, credentialing and demographic/NPI updates.

Published hours

Monday–Friday, 8 a.m.–5 p.m. Mountain Time

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update

provider services

STAR and CHIP provider relations

Official page read
Phone877-532-3778Published email

ProviderServicesDG@elpasohealth.com

Provider Relations questions for the identified El Paso Health product.

Published hours

Monday–Friday, 8 a.m.–5 p.m. MST, as published

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The source also gives local Provider Relations number 915-532-3778. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

D-SNP provider relations

Official page read
Phone833-742-3125Published email

ProviderServicesDG@elpasohealth.com

Provider Relations questions for the identified El Paso Health product.

Published hours

Monday–Friday, 8 a.m.–5 p.m. MST, as published

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The source also gives local Provider Relations number 915-532-3778. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

MA-PD provider relations

Official page read
Phone833-742-2121Published email

ProviderServicesDG@elpasohealth.com

Provider Relations questions for the identified El Paso Health product.

Published hours

Monday–Friday, 8 a.m.–5 p.m. MST, as published

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The source also gives local Provider Relations number 915-532-3778. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

STAR+PLUS provider relations

Official page read
Phone833-742-3127Published email

ProviderServicesDG@elpasohealth.com

Provider Relations questions for the identified El Paso Health product.

Published hours

Monday–Friday, 8 a.m.–5 p.m. MST, as published

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The source also gives local Provider Relations number 915-532-3778. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider complaints and claim appeals

Official page read
Phone915-532-3778Fax

915-298-7872

Published email

Complaints&AppealsTeam@elpasohealth.com

Provider complaints and claim appeals to the Provider Care Unit.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Shared provider-page route; confirm the product’s appeal instructions and required documents. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Provider overpayment reporting

Official page read
Phone915-532-3778Published email

Provider_Overpayments@elpasohealth.com

Reporting provider overpayments; not original claim submission.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

The page directs follow-up questions to Provider Relations. Use the product-specific El Paso Health line matching the member’s ID card. Texas tagging does not establish a statewide service area.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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