DialClerk Directory

Fallon Health

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

fax prior auth

ProAuth / Care Services authorization help — fax when instructed

Official page read
Phone866-275-3247Fax

508-368-9700

Prior-authorization requests when instructed to fax; supporting documentation for a pended authorization when portal attachments are blocked, with the authorization number referenced.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

For help submitting authorizations or using ProAuth: prompt 7, then prompt 2.

Menus can change. No live call verification is claimed.

ProAuth is the preferred submission method. The March 14, 2026 training deck says to use 508-368-9700 if instructed to fax a request. The FAQ also identifies it for supporting documents when portal attachments are blocked. Inpatient notifications, facility levels of care and delegated services have different instructions. The inherited urgent-care fax was not reverified and is omitted.

View source ↗ · Source checked 2026-10-22 · fallon current proauth training ↗ · fallon current training index ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

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  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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