Medicare and Medicaid

Health First Colorado (Colorado HCPF)

Phone, published email, fax, addresses and the next step for your office.

13 contact routesNo directory research calls placed

provider services

Provider Services Call Center (OptumInsight since 2025-05-01)

Official page read
Phone833-468-0362Published hours

Mon-Fri 8-5 MT

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

hcpf.colorado.gov blocked automated fetch (403); number from search result stating Optum replaced Gainwell as call center.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

ColoradoPAR prior authorization request program

Official page read
Phone720-689-6340Fax

800-922-3508

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

MedImpact pharmacy call center

Official page read
Phone888-672-7203Fax

833-465-8957

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Email COFFSTeam@MedImpact.com.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

DentaQuest dental billing/claims

Official page read
Phone855-225-1731Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

transportation

NEMT (MediDrive)

Official page read
Phone855-489-4999Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

ColoradoPAR (Acentra) — provider PAR concerns and portal registration email

Official page read
Phone

No phone listed for this route

Published email

COProviderissue@acentra.com

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Email Acentra about a PAR concern or issue; Atrezzo portal/training registration goes to coproviderregistration@acentra.com. ColoradoPAR phone/fax are on the separate ColoradoPAR line.

View source ↗ · Source checked 2026-10-25

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case management

Care and Case Management (CCM) Support Center

Official page read
Phone

No phone listed for this route

Published email

CCMHelpDesk@gainwelltechnologies.com

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Support for the Care and Case Management system used by case management agencies and providers; 8:00 a.m.-5:00 p.m. MT, M-F. The page prints the CCM Support Center phone run together with its hours (1-888-235-6944 followed by 8:00 a.m.); confirm the number before relying on it.

View source ↗ · Source checked 2026-10-25

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provider services

Electronic Visit Verification (Sandata) call center

Official page read
Phone844-289-4246Published email

coaltevv@sandata.com

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

EVV support for Health First Colorado home and community-based service providers.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Pharmacy paper claims (MedImpact) and FFS pharmacy team email

Official page read
Phone

No phone listed for this route

Published email

COFFSTeam@MedImpact.com

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address
MedImpact Healthcare Systems, Inc. PO Box 509098 San Diego, CA 92150-9098

Paper pharmacy claims

Fee-for-service pharmacy paper claims; MedImpact pharmacy call center phone/fax are on the separate MedImpact line.

View source ↗ · Source checked 2026-10-25

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member services

Health First Colorado Member Contact Center

Official page read
Phone800-221-3943Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Member eligibility and benefits questions (State Relay 711). For members, not provider claims.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

RAE Region 2 — Northeast Health Partners (NHP) provider email and member services

Search or secondary source
Phone800-541-6870Published email

nhpproviders@nhpllc.org

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Regional Accountable Entity listed by HCPF (administered by RMHP/UHC); 710 11th Ave Suite L75, Greeley CO 80631. Listed on the state agency page, not NHP's own site.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

RAE Region 3 — Colorado Community Health Alliance (CCHA)

Search or secondary source
Phone855-627-4685Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

RAE contact listed by HCPF (local 303-256-1717 / 719-598-1540). Listed on the state agency page, not CCHA's own site.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Elevate (Denver Health) Medicaid Choice MCO — provider relations

Search or secondary source
Phone855-281-2418Published email

managedcare.providerrelations@dhha.org

Published hours

Not published in this record

Product, plan and location

medicaid
Colorado

Mailing address

Not researched for this route

Managed care provider relations contact listed by HCPF for Denver Health Medicaid Choice (local 303-602-2116). Listed on the state agency page.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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