DialClerk Directory

Health plans and insurers

Health New England

Phone, published email, fax, addresses and the next step for your office.

11 contact routesNo directory research calls placed

claims

Provider claims servicing

Official page read
Phone800-842-4464Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 5026

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Medical health services

Official page read
Phone800-842-4464Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 5027

Menus can change. No live call verification is claimed.

Medical prior approval, out-of-plan requests and case management.

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Behavioral health services

Official page read
Phone800-842-4464Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 5028

Menus can change. No live call verification is claimed.

Behavioral health prior approval, out-of-plan requests and case management.

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider credentialing

Official page read
Phone800-842-4464Published email

ProvCred@hne.com

Credentialing status.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 3980

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider contracting

Official page read
Phone413-233-3175Published email

PContracting@hne.com

Contracting status.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider relations

Official page read
Phone800-842-4464Published email

ProviderRelations@hne.com

Reimbursement and complex claims inquiries.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 5000

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-22 · Western Massachusetts service area; northern Connecticut providers for self-funded members ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

HNEDirect assistance

Official page read
Phone800-842-4464Published email

HNEDirect@hne.com

Provider portal login and functionality support.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Menu guidance in the source record

Extension 3311

Menus can change. No live call verification is claimed.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider demographic and panel updates

Official page read
Phone

No phone listed for this route

Published email

PEnrollment@hne.com

Provider contact, demographic and panel status updates.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update

member services

BeHealthy Partnership member services

Official page read
Phone800-786-9999Published hours

Not published in this record

Product, plan and location

medicaid
Massachusetts

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Medicare member services

Official page read
Phone877-443-3314Published hours

Not published in this record

Product, plan and location

medicare advantage
Massachusetts

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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