DialClerk Directory

Idaho Medicaid (Dept of Health and Welfare / Gainwell)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Telligen (utilization management) — Idaho Call Center and Provider Help Desk

Official page read
Phone866-538-9510Fax

888-897-9003

Submission of information for Case Management

Published email

IDMedicaidsupport@telligen.com

Published hours

Not published in this record

Product, plan and location

medicaid
Idaho

Mailing address

Not researched for this route

Physical address
Telligen 3597 E. Monarch Sky Lane, Suite 240 Meridian, Idaho 83646

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Telligen performs utilization management/prior authorization review for Idaho Medicaid via the Qualitrac portal (including physician-administered drug PA from May 4, 2026). Do not send PHI by regular email.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Home health prior authorization packet fax

Official page read
Phone

No phone listed for this route

Fax

877-314-8779

Published hours

Not published in this record

Product, plan and location

medicaid
Idaho

Mailing address

Not researched for this route

Fax completed Idaho Medicaid Home Health Prior Authorization Form with required documentation. PA status: www.idmedicaid.com or (866) 686-4272; questions to MedicalCareUnit@dhw.idaho.gov.

View source ↗ · Source checked 2026-10-25

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Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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