Illinois Medicaid (HFS IMPACT)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

fax prior auth

Fee-for-service pharmacy prior authorization fax (HFS 1409X form)

Official page read
Phone

No phone listed for this route

Fax

217-524-7264

Published hours

Not published in this record

Product, plan and location

medicaid
Illinois

Mailing address

Not researched for this route

Fax the HFS 1409X Pharmacy Prior Authorization Request Form for Illinois Medicaid fee-for-service patients only; HealthChoice Illinois MCO members use their plan form and fax. FFS drug prior approval phone 800-252-8942 is already listed.

prior authorization

Medical prior approval requests (HFS 1409) — Bureau of Professional and Ancillary Services fax and mail

Official page read
Phone

No phone listed for this route

Fax

217-524-0099

Published hours

Fax Monday through Friday, 8:30 AM – 5:00 PM, except holidays

Product, plan and location

medicaid
Illinois

Mailing address
Illinois Department of Healthcare and Family Services Bureau of Professional and Ancillary Services Post Office Box 19124 Springfield, Illinois 62794-9124

Mailed HFS 1409 prior approval requests.

Fee-for-service medical prior approval (HFS 1409) for non-optometric services; medications use the pharmacy forms instead. Source is the HFS 1409 instructions revised November 2015 — confirm current routing before relying on it.

View source ↗ · Source checked 2026-10-25

Report an update

fax prior auth

Optometric prior approval requests fax (HFS 1409)

Official page read
Phone

No phone listed for this route

Fax

217-524-7120

Published hours

Monday through Friday, 8:30 AM – 5:00 PM, except holidays

Product, plan and location

medicaid
Illinois

Mailing address

Not researched for this route

Fee-for-service optometric prior approval requests on the HFS 1409. Source instructions revised November 2015.

View source ↗ · Source checked 2026-10-25

Report an update

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

Have ready in your secure workspace

  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice