Medicare and Medicaid

Kentucky Medicaid (CHFS DMS / Gainwell)

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

provider services

Fee for service - Gainwell Technologies provider inquiries

Official page read
Phone800-807-1232Published email

ky_provider_inquiry@gainwelltechnologies.com

Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Listed under Fee for Service.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Fee for service - Gainwell Technologies (second line)

Official page read
Phone800-292-2392Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Listed under Fee for Service; also named as Gainwell/Carewise for waiver service authorization.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Fee for service - Gainwell Technologies (third line)

Official page read
Phone800-644-5725Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Listed under Fee for Service without further label.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Clinical support questions or prior authorization

Official page read
Phone877-403-6034Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

KYHealthNet MMIS assistance / EDI help desk

Official page read
Phone800-205-4696Published email

ky_edi_helpdesk@gainwelltechnologies.com

Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

DMS general provider questions — routing needs clarification

Needs confirmation
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

The current central Medicaid Contact List directs provider questions to the KYMPPA enrollment contact. A current provider-type page still publishes the inherited general-provider number, so its intended present scope is unresolved. The active phone is withheld pending clarification; this does not establish disconnection. Use the inspected current official contact list to choose the appropriate department.

provider enrollment credentialing

KYMPPA provider enrollment, revalidation and maintenance

Official page read
Phone877-838-5085Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Menu guidance in the source record

Enrollment department page: technical support extension 1; program or policy inquiries extension 2. The central Medicaid Contact List directs provider questions to option 1.

Menus can change. No live call verification is claimed.

The current enrollment department page identifies this as the KYMPPA Contact Center. Applications, revalidation and maintenance use electronic KYMPPA submissions; paper forms are no longer accepted. No department-specific email, fax, postal address or staffed hours are established by the reviewed current pages.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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