Hospitals and health systems

Lehigh Valley Health Network (Jefferson Health)

Phone, published email, fax, addresses and the next step for your office.

12 contact routesNo directory research calls placed

patient billing

Billing questions — hospital and LVPG services (all locations)

Official page read
Phone484-884-1300Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Questions about bills for services at any LVHN location; also payments for older Lehigh Valley-area hospital and Coordinated Health services. Pre-Feb. 18, 2015 Lehigh Valley-area LVPG services: 484-884-4500.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial Assistance Hotline (financial counselors)

Official page read
Phone484-884-0840Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Financial assistance applications/eligibility and exclusions questions; financial counselors also via MyLVHN and in person.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Lehigh Valley Hospital (Cedar Crest, Muhlenberg, 17th Street, Hecktown Oaks, Carbon, Macungie)

Official page read
Phone610-402-8240Fax

610-402-5823

Published email

ROIMack@lvhn.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address
LVH HIM Dept Cedar Crest Blvd. & I-78 PO Box 689 Allentown, PA 18105-1556

Medical records release requests

Send the Authorization for Release of PHI (MRD-11 Rev 07/2024, Section 8) to the HIM department where care was received. Status of submitted requests: release-of-information vendor MRO at 610-994-7500. Phone also listed as the medical records phone on the referring-physicians page.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — LVH–Hazleton

Official page read
Phone570-501-4131Fax

570-501-4930

Published email

ROIHazleton@lvhn.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address
LVH H HIM Dept 700 E. Broad St. Hazleton, PA 18201

Medical records release requests

Send the Authorization for Release of PHI (MRD-11 Rev 07/2024, Section 8) to the HIM department where care was received. Status of submitted requests: release-of-information vendor MRO at 610-994-7500.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — LVH–Pocono

Official page read
Phone570-476-3388Fax

570-476-3709

Published email

ROIPocono@lvhn.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address
LVH P HIM Dept 206 E. Brown St. East Stroudsburg, PA 18301-3006

Medical records release requests

Send the Authorization for Release of PHI (MRD-11 Rev 07/2024, Section 8) to the HIM department where care was received. Status of submitted requests: release-of-information vendor MRO at 610-994-7500.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — LVH–Schuylkill

Official page read
Phone570-621-4562Fax

570-621-4719

Published email

ROISchuylkill@lvhn.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address
LVH S HIM Dept 700 E. Norwegian St. Pottsville, PA 17901-2710

Medical records release requests

Send the Authorization for Release of PHI (MRD-11 Rev 07/2024, Section 8) to the HIM department where care was received. Status of submitted requests: release-of-information vendor MRO at 610-994-7500.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — LVH–Dickson City

Official page read
Phone484-884-8557Fax

610-841-5834

Published email

ROIDickson@lvhn.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address
LVH DC HIM Dept PO Box 4000 Allentown, PA 18103

Medical records release requests

Send the Authorization for Release of PHI (MRD-11 Rev 07/2024, Section 8) to the HIM department where care was received. Status of submitted requests: release-of-information vendor MRO at 610-994-7500.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Medical records request status — MRO (release-of-information vendor)

Official page read
Phone610-994-7500Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Check status of a previously submitted LVHN records request with MRO.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

One-call transfer center (24/7)

Official page read
Phone800-280-5524Fax

610-402-1696

Published hours

24/7

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Physician-to-physician transfers to any LVHN hospital; same number/fax handles pediatric admissions (Lehigh Valley Reilly Children's Hospital).

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

One-call direct admit (24/7)

Official page read
Phone610-402-4508Published hours

24/7

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Direct admissions for any LVHN hospital. An older referring-physicians page lists 610-402-6100 option 1 and campus-specific numbers instead.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Scheduling next-day admissions or diagnostic testing (888-402-LVHN)

Official page read
Phone888-402-5846Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

For referring physicians: next-day admissions or diagnostic testing; same number is LVHN customer service (Mon-Fri 7 am-8 pm, Sat-Sun 9 am-5 pm).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Information Services Help Desk — Epic / EpicCare Link

Official page read
Phone610-402-8303Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Pennsylvania

Mailing address

Not researched for this route

Epic-related questions from referring offices.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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