DialClerk Directory

Medicare and Medicaid

Los Angeles County Department of Mental Health (LACDMH)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

behavioral health

24/7 Help Line (ACCESS Line, referrals and crisis assessment)

Official page read
Phone800-854-7771Published hours

24 hours a day, 7 days a week

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Page: primary entry point for LA County behavioral health resources (ACCESS Line referrals, crisis assessments and field deployments; SASH substance use; Veteran Line weekdays 8-5). Relay: dial 711. Offices use it to refer Medi-Cal patients; it is not a provider claims line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Contracts and Development Division (contracting with DMH)

Official page read
Phone213-738-4684Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Page: for contracting with DMH, contact the Contracts and Development Division. Email Contracts@dmh.lacounty.gov is listed on the About > Contact page.

View source ↗ · Source checked 2026-10-25 · Contracts Development and Administration Division emails ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Contracts Development and Administration — general contracting questions

Official page read
Phone

No phone listed for this route

Published email

Contracts@dmh.lacounty.gov

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Page: general contracting questions. Solicitation questions use SolicitationsTeam@dmh.lacounty.gov.

View source ↗ · Source checked 2026-10-25

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email other

Provider Advocacy Office System Access Unit (DMH application / IBHIS access, C-Number)

Official page read
Phone

No phone listed for this route

Published email

systemsaccessunit@dmh.lacounty.gov

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Page: contract providers need a Contractor ID (C-Number) to access DMH applications. Fee-for-service providers email Application Access forms here; legal-entity providers go through their organization's liaison. Help desk tickets use the HEAT Self Service site.

View source ↗ · Source checked 2026-10-25

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pharmacy help desk

Pharmacy and Laboratory Services (DMH)

Official page read
Phone213-738-4725Fax

213-402-2889

Published email

pharmacy@dmh.lacounty.gov

Published hours

Monday–Friday, 8:30 a.m.–5:00 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

DMH pharmacy and laboratory services contact. For DMH Juvenile Justice Mental Health Programs, hospital psychiatric diversion programs and IMD facilities, email pharmacyeligibility@dmh.lacounty.gov.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

LACDMH-Magellan prescription coverage — staff, prescribers and retail pharmacies (through 10/31/2026)

Official page read
Phone800-424-6811Fax

800-424-7385

Published hours

24/7

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Page: Magellan 24/7 customer service line for staff, prescribers and retail pharmacies, valid through 10/31/2026. Patients use 800-424-6623. CARE Fund (Ventegra) coverage replaces it from 11/1/2026.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

CARE Fund prescription coverage (Ventegra) Member Services (effective 11/1/2026)

Official page read
Phone844-571-2987Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Page: CARE Fund prescription coverage line effective 11/1/2026, replacing LACDMH-Magellan coverage.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Emergency Outreach and Triage Division

Official page read
Phone213-738-4924Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

LACDMH bureau/division contact list. Not a billing or authorization line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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