DialClerk Directory

Authorization and benefit vendors

Lucet (formerly New Directions Behavioral Health)

Phone, published email, fax, addresses and the next step for your office.

8 contact routesNo directory research calls placed

provider services

Provider Services line (provider-facing)

Official page read
Phone888-611-6285Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Page: providers call this number; for benefit information call the number on the back of the member's insurance card. Lucet manages behavioral health for plans such as Florida Blue, BCBS of Alabama, Arkansas, Kansas City and others; verify the plan's contract.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Autism Resource Program / Autism Helpline

Official page read
Phone877-563-9347Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: support for people with autism and their families; Autism Helpline.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

General inquiries and accessibility requests

Official page read
Phone877-887-1797Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: general inquiries and auxiliary aids/services (sign language interpreters, etc.). Members should otherwise call the number on the back of their ID card.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Product or service complaints (no PHI)

Official page read
Phone

No phone listed for this route

Published email

QMComplaints@lucethealth.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: for help addressing a concern, email; do not include PHI.

View source ↗ · Source checked 2026-10-25

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email other

Compliance / fraud, waste and abuse reporting

Official page read
Phone855-580-4871Published email

compliance@lucethealth.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: for potential compliance or FWA concerns. Also the address for non-urgent accessible-format requests.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

EAP provider customer service, authorizations and referral help

Official page read
Phone800-624-5544Fax

816-237-2371

Published email

EAP_PR@lucethealth.com

Published hours

8 a.m.–5 p.m. CST (customer service per EAP provider page)

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

State reason for calling as 'authorization' and role as 'provider' to leave an authorization voicemail (prompt 3 per another page section)

Menus can change. No live call verification is claimed.

Lucet EAP Provider Relations: phone, fax (Attn: EAPPR) and email from the Contact page. EAP clinicians request authorizations by voicemail within 30 days of the first session. Lucet also lists 816-237-2352 for customer service.

View source ↗ · Source checked 2026-10-25 · EAP authorization voicemail, customer service 816-237-2352 and billing fax ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

EAP provider billing submission fax

Official page read
Phone

No phone listed for this route

Fax

816-237-2363

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: EAP billing may be submitted by postal mail or fax as indicated on the billing form (within 90 days of last session); email billing not accepted.

View source ↗ · Source checked 2026-10-25

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portal

EAP provider portal login help

Official page read
Phone

No phone listed for this route

Published email

Providersupport@lucethealth.com

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Page: EAP providers email for issues or support with portal access; EAP providers cannot use WebPass.

View source ↗ · Source checked 2026-10-25

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