Authorization and benefit vendors

MCNA Dental

Phone, published email, fax, addresses and the next step for your office.

13 contact routesNo directory research calls placed

provider services

Louisiana Medicaid and CHIP — provider hotline

Official page read

Phone855-701-6262Published email

LA_PR_Dept@mcna.net

Louisiana Medicaid and CHIP — provider hotline

Published hours

Monday–Friday 7 a.m.–7 p.m. CDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Louisiana

Mailing address

Not researched for this route

After-hours voicemail; published callback next business day, not a measured response-time guarantee.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Idaho Smiles — member hotline

Official page read

Phone855-233-6262Published email

MemberHotline_ID@mcna.net

Idaho Smiles — member hotline

Published hours

Monday–Friday 6 a.m.–6 p.m. MDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

Member support, separate from provider hotline. TTY 711.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Utah — former MCNA administration; ended July 1, 2026

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Utah

Mailing address

Not researched for this route

Current banner says MCNA is no longer a Utah Medicaid dental benefit administrator as of July 1, 2026. The inherited 844-904-6262 number is withheld from dialing as a current plan route. Older hotline/enrollment copy remains lower on the page and must not override the dated termination banner. Prior-service claims require separate confirmation.

View source ↗ · Source checked 2026-10-22 · Current Utah dental assistance routes ↗ · April 21, 2026 transition notice ↗

Report an update

member services

Louisiana Medicaid and CHIP — member hotline

Official page read

Phone855-702-6262Published email

MemberHotlineLA@mcna.net

Louisiana Medicaid and CHIP — member hotline

Published hours

Monday–Friday 7 a.m.–7 p.m. CDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Louisiana

Mailing address

Not researched for this route

Member support, separate from provider hotline. TTY 711.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Idaho Smiles — provider hotline

Official page read

Phone855-235-6262Published email

IdahoPR@mcna.net

Idaho Smiles — provider hotline

Published hours

Monday–Friday 6 a.m.–6 p.m. MDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Idaho

Mailing address

Not researched for this route

After-hours voicemail; published callback next business day, not a measured response-time guarantee.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Texas Medicaid and CHIP — provider hotline

Official page read

Phone855-776-6262Published email

TX_PR_Dept@mcna.net

Texas Medicaid and CHIP — provider hotline

Published hours

Monday–Friday 7 a.m.–7 p.m. CDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

After-hours voicemail; published callback next business day, not a measured response-time guarantee.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Texas Medicaid and CHIP — member hotline

Official page read

Phone855-691-6262Published email

MemberHotline_TX@mcna.net

Texas Medicaid and CHIP — member hotline

Published hours

Monday–Friday 7 a.m.–7 p.m. CDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Texas

Mailing address

Not researched for this route

Member support, separate from provider hotline. TTY 711.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Florida Healthy Kids CHIP — provider hotline

Official page read

Phone855-698-6262Published email

PRDepartment@mcna.net

Florida Healthy Kids CHIP — provider hotline

Published hours

Monday–Friday 8 a.m.–8 p.m. EDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

After-hours voicemail; published callback next business day, not a measured response-time guarantee.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Florida Healthy Kids CHIP — member hotline

Official page read

Phone855-858-6262Published email

MemberHotline_FHKC@mcna.net

Florida Healthy Kids CHIP — member hotline

Published hours

Monday–Friday 7:30 a.m.–8 p.m. EDT, excluding national holidays.

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Member support, separate from provider hotline. TTY 711.

View source ↗ · Source checked 2026-10-22

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Florida Healthy Kids — additional provider-relations mailbox

Official page read

Phone

No phone listed for this route

Published email

mcna_prdepartment@mcna.net

Florida Healthy Kids — additional provider-relations mailbox

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Florida

Mailing address

Not researched for this route

Mailbox in the dated provider notice still displayed on current page; separate from page contact-section mailbox.

View source ↗ · Source checked 2026-10-22 · Source published 2025-03-26

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claims

MCNA — paper claims

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

MCNA Dental, PO Box 23920, Oakland Park, FL 33307-3920

Paper claims for applicable current MCNA plans; confirm service date and plan.

View source ↗ · Source checked 2026-10-22

Report an update

dental

MCNA — all other postal mail

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

MCNA Dental, PO Box 740370, Atlanta, GA 30374-0370

General postal correspondence; not the paper-claims PO box.

View source ↗ · Source checked 2026-10-22

Report an update

email other

MCNA — privacy requests and complaints

Official page read

Phone

No phone listed for this route

Published email

compliance_reporting@mcna.net

MCNA — privacy requests and complaints

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

MCNA Dental, Attention: Privacy Officer, PO Box 740370, Atlanta, GA 30374-0370

Privacy requests and complaints.

Notice says its practices were updated effective August 24, 2026; this is an effective date, not an inferred publication date.

View source ↗ · Source checked 2026-10-22

Report an update

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Contact you calledWhen you called (your local time)

Minutes until a person answered / you stopped waitingOutcome

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Suggest a correction

Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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MCNA Dental

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