Non-pharmacy prior approval (medical and dental) for NC Medicaid Direct, via the main NCTracks Call Center number. Fax/mail are for PA requests and documentation.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
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Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.
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Service codes, requested dates and units
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Questions to resolve
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Which documents are missing, and where should they be sent?
What is the case number and next status-check date?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
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