DialClerk Directory

PACE programs

On Lok PACE

Phone, published email, fax, addresses and the next step for your office.

4 contact routesNo directory research calls placed

eligibility benefits

Enrollment, outreach and beneficiary referrals

Official page read
Phone855-973-1110Published hours

Not published in this record

Product, plan and location

medicare · medicaid
California

Mailing address

Not researched for this route

PACE enrollment and outreach representative. TTY 711. Program screening and residence service-area confirmation are required.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Provider network participation and contracts

Official page read
Phone415-292-8864Published email

providerservices@onlok.org

Provider network and contract inquiries

Published hours

Not published in this record

Product, plan and location

medicare · medicaid
California

Mailing address

Not researched for this route

Contact to initiate provider network participation or discuss provider contract changes.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

PACE claims submission and status

Official page read
Phone628-208-8454Fax

415-292-2806

Published email

claims@onlok.org

Secure claims submission and claims-status questions

Published hours

Not published in this record

Product, plan and location

medicare · medicaid
California

Mailing address
On Lok Senior Health Services, Attn: Claims Department, 1333 Bush Street, San Francisco, CA 94109

Claims submission

Claims status phone and published submission channels. The source specifically requires secure email for claims.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Provider claim disputes

Official page read
Phone415-292-8864Fax

415-292-8894

Published email

providerservices@onlok.org

Provider disputes

Published hours

Not published in this record

Product, plan and location

medicare · medicaid
California

Mailing address
On Lok Senior Health Services, Attn: Provider Services Department, 1333 Bush Street, San Francisco, CA 94109

Provider disputes

Provider disputes; this is distinct from participant grievances. Follow current provider agreement and determination notice requirements.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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