DialClerk Directory

Authorization and benefit vendors

Optum San Diego (County of San Diego Behavioral Health ASO)

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

provider services

Medi-Cal fee-for-service (FFS) Provider Line

Official page read
Phone800-798-2254Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Menu guidance in the source record

Option 4: electronic claims (per page)

Menus can change. No live call verification is claimed.

Page: FFS Medi-Cal network of the County of San Diego Mental Health Plan; Optum is the county's administrative services organization. Option 4 is listed for electronic-claims enrollment. Not a commercial plan line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

TERM network provider line (Treatment and Evaluation Resources Management)

Official page read
Phone877-824-8376Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Page: TERM is the county program for Child Welfare and Juvenile Probation clients; Optum contracts, credentials and monitors TERM providers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

SPOA — ACT, FACT and Intensive Case Management referrals

Official page read
Phone800-842-2652Published hours

Monday–Friday, 8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Page: Optum San Diego is the single point of access for Assertive Community Treatment, Forensic ACT and Intensive Case Management referrals; call to submit a referral form.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

San Diego Access and Crisis Line (24/7, member/community)

Official page read
Phone888-724-7240Published hours

24 hours a day, 7 days a week; TTY dial 711

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Confidential crisis and referral line for the public (suicide prevention, mental health and substance use referrals, 200+ languages). Offices use it to refer patients; not a provider billing line.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Optum San Diego Support Desk (provider portal, SmartCare, OHID access)

Official page read
Phone800-834-3792Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
California

Mailing address

Not researched for this route

Support Desk number on the county staff and providers page's contact card; for website, registration and system-access issues, not claims.

View source ↗ · Source checked 2026-10-25 · Provider Line, TERM Line and SPOA numbers ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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