DialClerk Directory

Medicare and Medicaid

Orange County Health Care Agency – Behavioral Health Services (OC Behavioral Health Plan)

Phone, published email, fax, addresses and the next step for your office.

11 contact routesNo directory research calls placed

behavioral health

24/7 Access Line (ASO) — referral to specialty mental health or SUD services

Official page read
Phone800-723-8641Published hours

24 hours a day, 365 days a year

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: also called the Administrative Services Organization (ASO) line; members call for referral to SMHS or SUD services. Carelon's California page lists the same number. Referral line, not a claims line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

OC Links (24/7 information and linkage)

Official page read
Phone855-625-4657Published hours

24/7 by phone or chat

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: information and linkage to any OC Health Care Agency Behavioral Health Services program, prevention through crisis response.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Managed Care Support Team (credentialing, access log, NOABD, supervision, provider directory)

Official page read
Phone714-834-5601 ext. 4Published email

BHPManagedCare@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual (contract users section): call 714-834-5601 option 4. BHPManagedCare@ochca.com handles access logs, change of provider/second opinion, county credentialing, CalOptima credentialing, expired licenses and PAVE (SMHS).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Grievances, appeals, state fair hearings and NOABDs mailbox

Official page read
Phone

No phone listed for this route

Published email

BHPGrievanceNOABD@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: Managed Care Support Team mailbox for grievances and investigations, appeals/expedited appeals, state fair hearings, NOABDs and MCST training requests.

View source ↗ · Source checked 2026-10-25

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email other

Provider directory notifications mailbox

Official page read
Phone

No phone listed for this route

Published email

BHPProviderDirectory@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: provider directory notifications and monthly directory submissions for SMHS and DMC-ODS programs (due by the 15th).

View source ↗ · Source checked 2026-10-25

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provider enrollment credentialing

PTAN enrollment mailbox and supervision forms

Official page read
Phone

No phone listed for this route

Published email

BHPPTAN@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: Provider Transaction Access Number (PTAN) enrollment and inquiries. Supervision reporting forms go to BHPSupervisionForms@ochca.com.

View source ↗ · Source checked 2026-10-25

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claims

Office Coordination Billing Team (front-office billing support)

Official page read
Phone714-834-6007 ext. 3Published email

BHPBillingSupport@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: all front-office functions such as registration and billing support for contract users; call 714-834-6007 option 3.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health Information Management (release of records, authorizations to disclose)

Official page read
Phone714-834-8608Published email

BHSHIM@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: HIM team for organization of the legal health record, release of records, authorizations to disclose and child abuse reports.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

IRIS Liaison Team (EHR setup for contracted providers)

Official page read
Phone714-347-0388 ext. 2Published email

BHSIRISLiaison@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: setting up a new provider in the Integrated Records Information System (IRIS) for contract users. County IT service desk for account lockouts: 714-834-3128 option 1, servicedesk@ochca.com.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Children and Youth Services (CYS) Administration — EPSDT questions

Official page read
Phone714-834-5015Published hours

8:00 a.m.–5:00 p.m.

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: call for descriptions of EPSDT services available in Orange County.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Office of Compliance

Official page read
Phone714-568-5614Published email

OfficeOfCompliance@ochca.com

Published hours

Not published in this record

Product, plan and location

medicaid
California

Mailing address

Not researched for this route

Provider manual: compliance reporting contact for the Behavioral Health Plan.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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