DialClerk Directory

Authorization and benefit vendors

OrthoNet

Phone, published email, fax, addresses and the next step for your office.

3 contact routesNo directory research calls placed

prior authorization

OrthoNet — EmblemHealth — spine surgery and pain management therapies

Official page read
Phone844-730-8503Fax

844-296-4440

Published hours

Customer service 8:30 a.m. – 5:30 p.m., Monday – Friday

Product, plan and location

commercial · medicaid · medicare advantage
New York

Mailing address
OrthoNet EmblemHealth Appeals P.O. Box 5046 White Plains, NY 10602-5046

Appeals of denied EmblemHealth spine/pain preauthorization requests

EmblemHealth Spine Surgery and Pain Management Therapies Program: fax the OrthoNet EmblemHealth prior authorization request form with clinical notes; call customer service for status checks and commercial/Medicaid peer-to-peer or reconsideration. Appeals of denied preauthorizations (commercial/Medicaid) may be faxed to the same number or mailed.

View source ↗ · Source checked 2026-10-25 · EmblemHealth who-to-contact page (same OrthoNet phone and fax) ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

OrthoNet — EmblemHealth — focused pre-payment review program

Official page read
Phone877-499-9537Fax

877-499-9538

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

OrthoNet Medical Department Service Center for EmblemHealth's post-service/pre-payment focused review (medical records and operative reports, re-review or peer-to-peer). Document portal: provider.orthonet-online.com/ProviderDocumentPortal/. Not for preauthorization requests.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

OrthoNet — EmblemHealth — provider services

Official page read
Phone844-604-6767Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

OrthoNet Provider Services department for general questions about the EmblemHealth programs OrthoNet administers.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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