DialClerk Directory

Health plans and insurers

PerformCare Pennsylvania

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

provider services

Provider line — member/provider services, claims and electronic billing

Official page read
Phone888-700-7370Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Menu guidance in the source record

Claims option 1; Member/Provider Services option 2 or 3

Menus can change. No live call verification is claimed.

PerformCare (AmeriHealth Caritas) BH-MCO for Cumberland, Dauphin, Franklin, Fulton, Lancaster, Lebanon and Perry counties (Harrisburg area). Member Services/Provider Services option 2 or 3; claims option 1; peer-to-peer requests through this line.

View source ↗ · Source checked 2026-10-25 · Claims department 1-888-700-7370, option 1 ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Clinical Operations — outpatient authorization submissions fax

Official page read
Phone

No phone listed for this route

Fax

888-987-5828

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Toll-free clinical operations fax for all HealthChoices counties: outpatient authorization submissions; children's services fax 1-855-707-5823. Provider manual dated February 2023 (current link on site).

View source ↗ · Source checked 2026-10-25

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fax prior auth

Clinical Operations — children's services fax

Official page read
Phone

No phone listed for this route

Fax

855-707-5823

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Toll-free clinical operations fax for children's services.

View source ↗ · Source checked 2026-10-25

Report an update

claims

HealthChoices paper claims and EDI

Official page read
Phone

No phone listed for this route

Fax

717-671-6522

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address
PerformCare of Pennsylvania HealthChoices P.O. Box 7308 London, KY 40742

Paper claims

EDI payer ID 65391 (Availity, Optum/Change Healthcare, PCH Global). Claim status of up to five claims via provider line. Claims fax per manual: 1-717-671-6522.

View source ↗ · Source checked 2026-10-25 · Claims fax 1-717-671-6522 ↗

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appeals grievances

Administrative appeals mailing address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address
PerformCare Administrative Appeals P.O. Box 7301 London, KY 40742

Claims administrative appeals

Administrative appeals of denied claims with the Administrative Appeal Request form (one-time submission; decisions within 30 days). Assistance: Claims department option 1.

View source ↗ · Source checked 2026-10-25

Report an update

appeals grievances

Complaint and Grievance Unit

Official page read
Phone888-722-8646Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Complaint and grievance unit (also listed as Member Services, Capital Area in the manual).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Corporate credentialing (AmeriHealth Caritas)

Official page read
Phone800-642-3510Published email

PerformCare-HealthChoices@amerihealthcaritas.com

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Menu guidance in the source record

Select the PerformCare prompt

Menus can change. No live call verification is claimed.

Corporate credentialing line (select the PerformCare prompt) and email. Contracting: 1-717-671-6518.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Operations Center (Clover Hill, Harrisburg) — phone and administration fax

Official page read
Phone717-671-6500Fax

717-671-6521

Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Operations Center, 8040 Carlson Road, Harrisburg, PA 17112. All service requests go to the Operations Center (not the Franklin/Fulton office).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

member services

Member Services — Franklin/Fulton counties

Official page read
Phone866-773-7917Published hours

Not published in this record

Product, plan and location

medicaid
Pennsylvania

Mailing address

Not researched for this route

Member services for Franklin and Fulton counties.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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