Medicare and Medicaid

Rhode Island Medicaid (EOHHS / Gainwell)

Phone, published email, fax, addresses and the next step for your office.

3 contact routesNo directory research calls placed

provider services

Gainwell help desk

Official page read
Phone401-784-8100Published hours

Not published in this record

Product, plan and location

medicaid
Rhode Island

Mailing address

Not researched for this route

RI EOHHS 2021 enrollment instructions: Gainwell Technologies 1-401-784-8100 in-state/long distance.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Gainwell help desk (in-state toll / border)

Official page read
Phone800-964-6211Published hours

Not published in this record

Product, plan and location

medicaid
Rhode Island

Mailing address

Not researched for this route

RI EOHHS 2021 enrollment instructions: Gainwell 1-800-964-6211 in-state toll calls.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

IPRO radiology prior authorization (DOS on/after 2026-10-01)

Official page read
Phone800-624-2554Fax

800-446-2447

IPRO radiology prior-authorization requests for dates of service October 1, 2026 and later.

Published hours

Not published in this record

Product, plan and location

medicaid
Rhode Island

Mailing address

Not researched for this route

The current EOHHS program page designates IPRO for radiology prior authorizations effective October 1, 2026. IPRO began accepting new requests September 28; EviCore stopped accepting new requests September 25. The listed scope is outpatient MR, CT and PET, excluding Nuclear Cardiology. The published 8am–9pm Eastern hours belong to the prior EviCore route and are not assigned to IPRO. Authorization status is available through the RI Healthcare Portal.

View source ↗ · Source checked 2026-10-22 · Source updated 2026-08-27

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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