Hospitals and health systems

Rochester Regional Health

Phone, published email, fax, addresses and the next step for your office.

12 contact routesNo directory research calls placed

patient billing

Financial Services — hospital billing questions (Rochester region)

Official page read

Phone585-922-1900Published hours

Monday–Friday 8:00 am–5:00 pm

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Hospital bill, online payment and participating-plan questions for the Rochester region.

View source ↗ · Source checked 2026-10-25 · financial assistance page lists (585) 922-1900 and toll-free (866) 209-0949 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial Services — toll-free

Official page read

Phone866-209-0949Published hours

Monday–Friday 8 am–5 pm

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Toll-free billing line (also used for Canadian postal code payments).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial Services — St. Lawrence region (Canton-Potsdam, Gouverneur, Massena)

Official page read

Phone315-210-1300Published hours

Monday–Friday 8:00 am–5:00 pm

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Billing questions for the St. Lawrence region hospitals.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Help Me Apply line — financial assistance and insurance enrollment

Official page read

Phone585-922-1001Published email

helpmeapply@rochesterregional.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Menu guidance in the source record

Option 1 for enrollment

Menus can change. No live call verification is claimed.

Financial assistance program questions and facilitated enrollment (NYS Marketplace, Medicaid, Medicare); option 1 for enrollment per the pay-your-bill page.

View source ↗ · Source checked 2026-10-25 · enrollment line (585) 922-1001 option 1 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient estimates (cost estimates)

Official page read

Phone585-922-2678Published email

PatientEstimates@RochesterRegional.org

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Good-faith/price estimates for Rochester Regional Health; RASC surgery center estimates (585) 922-6206.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Rochester General Hospital

Official page read

Phone585-922-4521Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Unity Hospital

Official page read

Phone585-723-7402Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Clifton Springs Hospital and Clinic

Official page read

Phone315-462-9561Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Newark-Wayne Community Hospital

Official page read

Phone315-332-2022Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — United Memorial Medical Center

Official page read

Phone585-343-6030Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Canton-Potsdam, Gouverneur and Massena Hospitals

Official page read

Phone315-261-5274Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Request medical records by phone (online request tool and MyCare portal also available).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Transfer Center — adult medical/surgical, pediatric and psychiatric transfers

Official page read

Phone585-922-7333Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
New York

Mailing address

Not researched for this route

Referring providers transferring patients into Rochester Regional Health hospitals (toll-free (844) 922-7333).

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Contact you calledWhen you called (your local time)

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Rochester Regional Health

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