Hospitals and health systems

Rush University System for Health

Phone, published email, fax, addresses and the next step for your office.

12 contact routesNo directory research calls placed

patient billing

Hospital and physician office bills — customer service

Official page read

Phone312-942-5693Published email

billing_info@rush.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Questions about Rush hospital/hospital-services bills and Rush doctors' office bills. Same number and email published for both.

View source ↗ · Source checked 2026-10-24 · financial assistance page lists customer service (312) 942-5693 or (866) 761-7812 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial counselors — financial assistance and hospital costs

Official page read

Phone312-942-5967Published email

financial_counselor@rush.edu

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Information about Rush financial assistance programs and hospital costs.

View source ↗ · Source checked 2026-10-24 · financial assistance page lists financial counselors (312) 942-5967 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Financial assistance customer service — toll-free

Official page read

Phone866-761-7812Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Toll-free customer service representative line listed on the Rush financial assistance page (alongside (312) 942-5693).

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Rush University Medical Center

Official page read

Phone312-942-7262Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Request copies of medical records. The same contact page's department directory lists Medical Records as (312) 942-7260; the request instruction and tel link use (312) 942-7262.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Admitting / registration department — Rush University Medical Center

Official page read

Phone312-942-5700Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Hospital admitting/registration department listed in the RUMC department directory; not a payer or referral line.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Utilization management / discharge planning — Rush University Medical Center

Official page read

Phone312-942-4343Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Department directory lists the same number for Utilization Management and Discharge Planning/Social Service.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Provider Express Line — patient referrals

Official page read

Phone312-947-4725Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

For referring providers to refer patients to Rush; have patient name and details ready. A provider referral form is also offered on the page.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Obstetric patient transfer — maternal-fetal medicine consult

Official page read

Phone312-669-7874Published hours

24 hours a day

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

To transfer an obstetrics patient to the medical center, call (312) NOW-RUSH and ask for a maternal-fetal physician; staffed 24 hours. Clinical and insurance status requested.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Critically ill neonatal patient transfer — neonatology consult

Official page read

Phone312-947-8800Published hours

24 hours a day

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

To transfer a critically ill neonatal patient, ask for a neonatologist; staffed 24 hours.

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Rush Copley Medical Center — business office / financial service counselors

Official page read

Phone630-978-4990Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Rush Copley (Aurora) business office/customer service; the financial assistance page lists the same number for Rush Copley financial service counselors.

View source ↗ · Source checked 2026-10-24 · Rush Copley financial service counselors (630) 978-4990 ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Rush Copley Medical Center — medical records

Official page read

Phone630-978-6786Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Rush Copley medical records department (directory listing).

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Rush Oak Park Hospital — patient billing

Official page read

Phone866-761-7813Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Illinois

Mailing address

Not researched for this route

Rush Oak Park Hospital patient billing (directory listing).

View source ↗ · Source checked 2026-10-24

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Rush University System for Health

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