DialClerk Directory

Health plans and insurers

Sana Benefits

Phone, published email, fax, addresses and the next step for your office.

6 contact routesNo directory research calls placed

prior authorization

Prior authorization / pre-certification - Valenz utilization management

Official page read
Phone877-608-2200

Pre-certification requests

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Sana partners with Valenz (URAC-accredited) for UM: call or use the Valenz online portal ('I am a provider', Precertification Request). Standard reviews take about 15 days after records are received. Pre-certification approval alone does not verify eligibility or guarantee payment.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Provider support (phone, Mon-Fri 7-7 CST)

Official page read
Phone833-726-2123

Provider support

Published email

hello@sanabenefits.com

Provider/member support

Published hours

Mon-Fri 7-7 CST

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Contact page lists this line and email for Providers (same as Members). Resources page says provider support is also available via 24/7 secure chat for eligibility, benefits and claim status. Eligibility EMR payer ID SANA1; claims payer ID 50114.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Paper claims address and electronic payer ID

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address
Sana Benefits P.O. Box 855 Arnold, MD 21012

Paper UB-04 / CMS-1500 claims

Electronic claims payer ID 50114; eligibility and claim status via EMR payer ID SANA1 (Stedi); timely filing 180 days from last date of service unless the contract says otherwise. Payments distributed by ECHO Health.

View source ↗ · Source checked 2026-10-25

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appeals grievances

Written appeals address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address
Sana Benefits, Inc. Attn: Appeals 3723 Greenville Ave STE 13463 Dallas, TX 75206

Written appeals

Appeals must be in writing: initial appeal within 180 days of the adverse benefit determination, second level within 60 days, external review within 4 months. Pharmacy appeals go to SmithRx.

View source ↗ · Source checked 2026-10-25

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pharmacy help desk

SmithRx provider line - pharmacy benefits and formulary

Official page read
Phone844-512-3030

SmithRx provider line

Fax

866-642-5620

SmithRx

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address
SmithRx PO Box 994 Lehi, UT 84043

SmithRx

Sana partners with SmithRx for drug coverage; this is the SmithRx provider line (member line is separate). RxBIN/RxPCN/RxGRP are printed on each ID card.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

ECHO Health - provider payment support (EPP, virtual card, ACH)

Official page read
Phone888-834-3511

Provider payment support (option 1)

Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Page: reach ECHO Health at this number, option 1, for provider payments; QuicRemit opt-out line (877) 705-4230 appears on the same page. ECHO distributes Sana's payments, Explanations of Provider Payment and 1099 forms.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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