SCDHHS Healthy Connections fee-for-service UM/QIO (medical review prior authorization, transplant PA for FFS and MCO). Do not include PHI in email per Acentra. Pharmacy PA is not handled here.
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.
Help the next office
How did your call go?
Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.
Share a call experienceSuggest a contact correction
Call preparation · editorial guide
Make the call count.
Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.
Have ready in your secure workspace
Ordering and rendering provider details
Service codes, requested dates and units
Existing authorization or submission reference
Questions to resolve
Is this the correct reviewer for this service and product?
Which documents are missing, and where should they be sent?
What is the case number and next status-check date?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
A request does not create an account or start a call. Use business contact information only. No patient information.
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