DialClerk Directory

Texas Mutual Insurance Company (workers compensation)

Prior authorization

Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

prior authorization

Preauthorization requests - in network and out of network (fax and email)

Official page read
Phone

No phone listed for this route

Fax

855-287-4028

Preauthorization request forms with clinical documentation

Published email

urreferrals@genexservices.com

Preauthorization request forms with clinical documentation

Published hours

Not published in this record

Product, plan and location

workers comp
Texas

Mailing address

Not researched for this route

Per the provider FAQ, complete the preauthorization request form with clinical documentation and email it or fax it. The address is a utilization-review referral mailbox published on Texas Mutual's page. Preauthorization addresses medical necessity, not compensability, and is not a guarantee of payment. Workers' compensation: a claim number and the adjuster or injured-worker identification are usually required; coverage is determined by the claim (not by a member ID), and state fee schedules and rules govern billing.

View source ↗ · Source checked 2026-10-25 · Provider page - how to request preauthorization ↗

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prior authorization

Preauthorization status and requirement check (phone)

Official page read
Phone800-844-4235Published hours

Not published in this record

Product, plan and location

workers comp
Texas

Mailing address

Not researched for this route

Per the provider FAQ, call to check the status of a preauthorization request or to find out whether a procedure requires preauthorization. Workers' compensation: a claim number and the adjuster or injured-worker identification are usually required; coverage is determined by the claim (not by a member ID), and state fee schedules and rules govern billing.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Locate authorization teams and submission faxes. Medical, pharmacy and delegated reviews can follow different routes.

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  • Ordering and rendering provider details
  • Service codes, requested dates and units
  • Existing authorization or submission reference

Questions to resolve

  • Is this the correct reviewer for this service and product?
  • Which documents are missing, and where should they be sent?
  • What is the case number and next status-check date?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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