Hospitals and health systems

The Queen's Health System

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

patient billing

General billing team

Official page read
Phone808-691-5300Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Questions about Queen's hospital accounts and online payment (have hospital account number and patient date of birth).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial assistance inquiries

Official page read
Phone808-691-4210Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

Financial assistance application questions; partner ElevatePFS (808-566-6666) helps complete applications and QUEST screening.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Patient Billing — in-person payment office (Punchbowl)

Official page read
Phone808-691-3152Published hours

Monday – Friday 8:00 am – 4:00 pm

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address
Patient Financial Services 91-2141 Fort Weaver Road Ewa Beach, HI 96706

Pay bill by mail

In-person payments at 1301 Punchbowl Street; mail payments go to Patient Financial Services, 91-2141 Fort Weaver Road, Ewa Beach.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Health information management / medical records release — The Queen's Medical Center (Punchbowl)

Official page read
Phone808-691-4400Published hours

Monday through Friday, 8:00 am to 4:00 pm

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address
Medical Records Department Release of Information Section 1301 Punchbowl Street Honolulu, HI 96813

Medical record release requests

Written requests only (signed Authorization to Release Medical Information); Medical Records does not release radiology films or billing records; no charge when sent to a physician or facility.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Queen's Transfer Center

Official page read
Phone808-691-5112Fax

808-691-5005

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Hawaii

Mailing address

Not researched for this route

One-call acute transfers to The Queen's Medical Center (toll-free 1-877-762-0762).

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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