Health plans and insurers

Viva Health

Phone, published email, fax, addresses and the next step for your office.

7 contact routesNo directory research calls placed

provider services

Provider customer services — benefits and claim status

Official page read

Phone205-558-7474Published email

vivaproviderservices@uabmc.edu

Published hours

Mon - Fri, 8am - 5pm

Product, plan and location

commercial · medicare advantage
Alabama

Mailing address

Not researched for this route

Viva Health (Birmingham, AL; UAB-affiliated) provider customer services for benefits and claim status; office support email vivaproviderservices@uabmc.edu.

View source ↗ · Source checked 2026-10-25 · 2026 provider reference guide: provider services email ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Medical Management — authorizations and referrals

Official page read

Phone205-933-1201Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
Alabama

Mailing address

Not researched for this route

Authorization and referral requests for Viva Health and Viva Medicare (toll-free 1-800-294-7780; the reference guide also lists (205) 558-7475). All services on the PA list require advance authorization.

View source ↗ · Source checked 2026-10-25 · reference guide: Medical Management telephone numbers ↗

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Toll-free provider line

Official page read

Phone800-294-7780Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
Alabama

Mailing address

Not researched for this route

Toll-free number listed for provider customer services and Medical Management.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Credentialing and application status

Official page read

Phone

No phone listed for this route

Published email

vivacredentialing@uabmc.edu

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
Alabama

Mailing address

Not researched for this route

Credentialing questions and application status (phone (205) 558-7474). New provider contracting: vivaparticipation@uabmc.edu.

View source ↗ · Source checked 2026-10-25 · reference guide: credentialing and contracting emails ↗

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claims

Viva Health (commercial) paper claims

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial
Alabama

Mailing address

ViVa HealtH Claims PO Box 55926 Birmingham, AL 35255-5926

Commercial paper claims

Commercial claims within 180 days of service; electronic claims via Optum iEDI, payer ID 63114.

View source ↗ · Source checked 2026-10-25

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claims

Viva Medicare paper claims

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare advantage
Alabama

Mailing address

ViVa Medicare Claims PO Box 55209 Birmingham, AL 35255-5209

Medicare Advantage paper claims

Viva Medicare claims; payer ID 63114 for electronic claims.

View source ↗ · Source checked 2026-10-25

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appeals grievances

Provider appeals

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
Alabama

Mailing address

Viva Health Provider Appeals 417 20th Street North, Suite 1100 Birmingham, Alabama 35203

Provider appeals

Written provider appeals with supporting records, timely-filing proof or other-carrier EOP.

View source ↗ · Source checked 2026-10-25

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Viva Health

Provider customer services — benefits and claim status

Medical Management — authorizations and referrals

Toll-free provider line

Credentialing and application status

Viva Health (commercial) paper claims

Viva Medicare paper claims

Provider appeals

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Suggest a correction

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Viva Health

How did your call go?

Share a call experience

Suggest a correction

Found the contact. Still need to make the call?

Put payer follow-upon your office’s worklist.

See how it could work for your practice

Put payer follow-up
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