DialClerk Directory

Independent physician associations

WellMed Medical Management (Optum)

Phone, published email, fax, addresses and the next step for your office.

5 contact routesNo directory research calls placed

prior authorization

Prior authorization — WellMed-delegated Medicare Advantage (UHC and Cigna MA in Texas)

Official page read
Phone877-299-7213Published hours

Not published in this record

Product, plan and location

medicare advantage
Texas · New Mexico

Mailing address

Not researched for this route

WellMed manages PA for UnitedHealthcare MA plans delegated to WellMed in Texas & New Mexico and Cigna MA plans delegated to WellMed in Texas (PA list effective Nov 1, 2026). Submit standard and expedited requests via ePRG portal (eprg.wellmed.net) at least 14 days before planned service; phone shown on the PA list.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Inpatient admission notification and inpatient/post-acute PA (WellMed-delegated MA)

Official page read
Phone877-490-8982Fax

877-757-8885

Published hours

Not published in this record

Product, plan and location

medicare advantage
Texas · New Mexico

Mailing address

Not researched for this route

Unplanned admission notification within 24 hours / next business day; inpatient, IRF, LTAC, SNF and subacute PA when not submitted in ePRG.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Texas post-acute care UM — naviHealth (ARU/IRF, LTAC, SNF) for WellMed members

Official page read
Phone855-851-1127Fax

844-244-9482

Published hours

Not published in this record

Product, plan and location

medicare advantage
Texas · New Mexico

Mailing address

Not researched for this route

Texas post-acute care stays for WellMed Medical Management members are managed by naviHealth Home & Community Care UM (access.navihealth.com).

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Inpatient medical records submission fax (WellMed UM)

Official page read
Phone

No phone listed for this route

Fax

844-567-6855

Published hours

Not published in this record

Product, plan and location

medicare advantage
Texas · New Mexico

Mailing address

Not researched for this route

Only medical records associated with an inpatient admission; ePRG upload preferred.

View source ↗ · Source checked 2026-10-24

Report an update

member services

WellMed customer service / support staff

Official page read
Phone877-370-8115Published hours

Monday through Friday, 7 a.m. to 6 p.m. CST

Product, plan and location

medicare advantage
Texas

Mailing address

Not researched for this route

Patient-facing general support line (records requests, other inquiries). Physicians are directed to the provider portal for provider phone numbers. Appointments: 1-866-323-3601.

View source ↗ · Source checked 2026-10-24

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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