DialClerk Directory

Test contacts

Altera

Altera laboratory and administrative support contacts through Natera.

Product / program source ↗ · Checked 2026-10-22

Confirm the exact product and current program requirements. Listing an assistance contact does not establish eligibility, available funding or coverage.

Natera

lab client services

Oncology patient and provider support

Official page read
Phone650-489-9050Published hours

Monday–Friday 7 a.m.–7 p.m. Central, excluding holidays

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Oncology billing and financial-assistance questions

Official page read
Phone650-489-9050Published email

oncologybilling@natera.com

Oncology financial-assistance questions

Published hours

Monday–Friday 7 a.m.–7 p.m. Central

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

The billing page says select 2 for patients, then 4 for billing. Its assistance section specifies option 2; listen to the current menu.

Menus can change. No live call verification is claimed.

For Signatera and Altera oncology billing. The same page also contains a separate genetic/carrier-testing FAQ number; that is not treated as the oncology route.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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