Medicine contacts

HEMGENIX

HEMGENIX Connect support program offered by CSL Behring. Current brand pages name Genezen MA as manufacturer and CSL Behring as distributor; historical form manufacturing text is not treated as current.

Product / program source ↗ · Checked 2026-10-22

Published support routes do not establish individual eligibility, coverage, reimbursement, availability, or clinical suitability.

HEMGENIX Connect

patient assistance

HEMGENIX Connect — patient enrollment and assistance assessment

Official page read
Phone833-436-0021Published email

CSLpatientservices@cslbehring.com

Patient-services enrollment form, as explicitly instructed by the current linked July 2023 form.

Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Current HCP resources still links the July 2023 patient enrollment form, which specifies this email. Current brand pages corroborate phone and assistance assessment. Financial, travel and copay eligibility are reviewed individually. No enrollment fax is published in the reviewed form.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

HEMGENIX Connect — provider benefits and treatment-access coordination

Official page read
Phone833-436-0021Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

CSL Case Managers conduct benefits investigation, assess financial assistance and enroll eligible patients in the HEMGENIX copay program. These contacts cover HEMGENIX only; other CSL products have different programs.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

test orders

HEMGENIX Connect — optional AAV5 neutralizing-antibody test-kit coordination

Official page read
Phone833-436-0021Published hours

Monday-Friday, 8 a.m.-8 p.m. Eastern

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Published provider route to request the optional AAV5 NAb test kit and ask about its requisition process. The source explicitly says testing is not an eligibility requirement for HEMGENIX. No laboratory specimen mailing address is inferred.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

HEMGENIX Connect — patient-services authorization cancellation

Official page read
Phone833-436-0021Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
CSL Behring c/o Patient Services P.O. Box 1587 Jeffersonville, IN 47130

Written cancellation of the HEMGENIX patient-services authorization only.

The currently linked 2023 consent allows cancellation by telephone or written letter. This address is not enrollment or specimen intake. The form’s separate King of Prussia footer is a corporate address.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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