Find the right department

St. Anthony's Hospital (St. Petersburg) ROI department.

ROI department phone listed for both St. Joseph's Hospital and St. Joseph's Children's Hospital (Tampa).

St. Joseph's Hospital-North ROI department.

St. Joseph's Women's Hospital ROI department.

For questions about a price estimate or patient responsibility for a future service; not for bills already received.

Use the medicine-specific program requirements. The published medicine list was updated October 5, 2026.

State agency/health-officer directory contact. The source does not promise a general switchboard, appointment eligibility or a response time. Personal staff email omitted.

Emergency physician bills are separate from Bayhealth Hospital bills (March 2023 Patient Billing and Financial Services brochure).

MyChart patient portal assistance.

Hospital billing questions; appointments with a Billing Support Specialist or Financial Counselor 8:30 a.m.-4 p.m. Mon-Fri. Kent campus billing office at 522 S. State Street (Dover); Sussex campus office on the first floor by the main entrance.

Obtain the financial assistance policy/application or apply through the Billing Support office (same number as billing). Interpreter via Language Line for LEP patients at the office.

Signed authorization letter (patient name, DOB, address/phone, recipient, records requested) by fax or mail; records are mailed. MyChart requests encouraged. Questions: 302-430-5785.

Main hospital lines: Kent Campus 302-674-4700; Sussex Campus 302-422-3311 (Sussex shown in a note). Not a department line.

Contact page identifies this phone, fax and public billing email. The assistance page directs payment-plan inquiries to Billing and describes individual financial-assistance review for U.S. patients. Use the currently linked application and confirm its submission instructions; the general billing fax and mailbox are not promoted to application destinations.

Client Services phone, fax and public email are grouped together on the current contact page. The separate published shipping address includes the Grand Boulevard receiving dock; coordinate specimen instructions with the lab. It is not a billing or privacy correspondence address.

Privacy notice effective March 27, 2026 gives this contact for complaints about privacy rights. This destination is not labeled as a general records-release, assistance-application or specimen-shipping address. Some translated language-assistance text shows a different phone; this route uses the English privacy/contact number consistently published for the officer.

Temple hospital business office/billing questions (the page also lists the system billing line 800-994-0371).

Centralized scheduling for outpatient services at Hillcrest, Waco.

Billing customer service and financial assistance questions for BSW hospitals/clinics. HTPN locations: 1.866.377.1650.

ROI for Baylor University Medical Center. Each BSW hospital has its own HIM contact on the same page.

HIM release of information for Baylor Scott & White Medical Center – Hillcrest, 100 Hillcrest Medical Blvd, Waco, TX 76712. Not for billing.

ROI for Baylor Scott & White Medical Center - Plano.

ROI for Baylor Scott & White Medical Center - Temple.

Hospital admissions office at Temple (day-surgery admissions use a separate number).

Pre-registration by phone; eCheck-In opens 4 days before the appointment.

Helps Temple hospital patients with Medicaid coverage questions/applications.

Billing 214-820-2278. No system-wide line; per hospital phone directory.

Medical records 972-990-8140.

Medical records 512-654-1226.

Medical staff services office (practitioner privileges/credentialing) at the Temple campus.

Patient and outpatient registration at Hillcrest, Waco.

Physician-to-physician transfers in the metroplex (incl. aortic emergencies and ECMO). Central Texas ECMO/transfer: 254.724.5827. Maternal transport: 888.820.2806.

For referring hospitals/clinicians transferring a child from an area hospital to Baylor Scott & White McLane Children's Medical Center, Temple (page shows 254.935.KIDS (5437)). Not for scheduling clinic visits.

Physician referral line listed in the Temple campus phone directory.

Central Texas line for referring physicians requesting Rapid ECMO deployment/transport for patients in cardiogenic shock or respiratory failure. North Texas uses the Dallas transfer center number.

Written appeals/complaints address published on the medical-management page (shown in context of Texas PA exemption/rescission appeals).

Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Written appeals within 120 days of the Remittance Advice date with EOB copy and supporting documents. Mail or provider portal preferred; fax/email/phone (800.431.7798) are non-preferred. Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Provider-related inquiries for FirstCare STAR/CHIP. Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Regional provider relations (also the FirstCare Lubbock office). Abilene area 254.298.3064, Amarillo area 800.239.5650 and all other areas 800.431.7737 are listed on the same page. Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Complaints and appeals for FirstCare STAR (call 800.431.7798) and CHIP (877.639.2447). Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed). FirstCare is owned by Baylor Scott & White Health Plan.

Medical-benefit authorization requests and questions (fax 24/7 or provider portal). Run-out only: FirstCare Health Plans left Texas Medicaid (STAR) and CHIP managed care on Aug. 31, 2026; use for dates of service through Aug. 31, 2026. Services from Sept. 1, 2026 go to the patient's new MCO (inpatient stays spanning the date must be split-billed).

Local 254-298-3088; after hours 254-724-2111 (per /providers/medical).

Fax cover sheet and PA form; online submission preferred. Phone is the Health Services Division (also 888.316.7947) for after-hours urgent admissions or when online/fax is not possible; after-hours/weekends 254.724.2111.

Paper claims and provider redeterminations/adjustment requests. Electronic claims via Availity using BSWHP payer number 94999 (Availity 800.282.4548). Filing limit 95 days from DOS. Refunds: P.O. Box 840523, Dallas, TX 75284-0523.