DialClerk Directory

AdvancedMD

Provider portals and EDI

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

portal

Tech support - log a support case

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

For existing customers and their authorized users (account holders) only. AdvancedMD's contact page directs technical support to 'Log a support case'. The page lists (800) 825-0224 for sales and (801) 984-9500 for general inquiries but no support hours or dedicated support phone, so no phone is listed here. This is a software/vendor support line; it cannot answer payer coverage, eligibility or claim-status questions.

View source ↗ · Source checked 2026-10-24

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Call preparation · editorial guide

Make the call count.

Find technical support for portal access and electronic transactions. Clearinghouse acceptance is separate from payer claim acceptance.

Have ready in your secure workspace

  • Portal name or transaction type
  • Error code and timestamp without patient data
  • Account administrator and transaction trace reference

Questions to resolve

  • Is this a portal permission, clearinghouse or payer issue?
  • What trace identifier is needed through the secure support channel?
  • How will the office confirm the issue is resolved?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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