DialClerk Directory

Health plans and insurers

Aetna (CVS Health)

Phone, published email, fax, addresses and the next step for your office.

19 contact routesNo directory research calls placed

provider services

Aetna service center and precertification - non-Medicare plans

Official page read
Phone888-632-3862Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Choose precertification prompt for precert

Menus can change. No live call verification is claimed.

Aetna contact page (Providers): non-Medicare plans incl. individual & family 1-888-632-3862 for benefits/claims/appeals; same number for precertification (choose precertification prompt). The cited precert.pdf contains no phone numbers. Corrected 2026-10-21 from +18886323862.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna service center and precertification - Medicare medical and dental plans

Official page read
Phone800-624-0756Published hours

Mon-Fri 8am-6pm ET (one source)

Product, plan and location

medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

Aetna contact page (Providers): Medicare medical and dental plans 1-800-624-0756 for benefits/claims/appeals and Medicare precertification. Not labeled as HMO line on current page. Corrected 2026-10-21 from +18006240756.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax prior auth

Precertification FaxHub (commercial and Medicare)

Official page read
Phone

No phone listed for this route

Fax

833-596-0339

Published hours

Not published in this record

Product, plan and location

commercial · medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

Listed on Aetna precert information request form.

View source ↗ · Source checked 2026-10-20

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provider services

Aetna Better Health of Kentucky

Official page read
Phone855-300-5528Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Listed under Managed Care Organizations on KY CHFS Medicaid Contacts page; page is provider-oriented but does not say provider vs member.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Aetna Better Health of Louisiana - claims

Official page read
Phone855-242-0802Published email

LAProvider@aetna.com

Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

LDH bulletin: contact for MCO claims issues.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Aetna Better Health LA pharmacy desk (CVS Caremark)

Official page read
Phone855-364-2977Published hours

Not published in this record

Product, plan and location

medicaid
Louisiana

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of Oklahoma

Official page read
Phone844-365-4385Published hours

Not published in this record

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

OHCA quick reference.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of Virginia

Official page read
Phone855-270-2365Published hours

Not published in this record

Product, plan and location

medicaid
Virginia

Mailing address

Not researched for this route

DMAS lists MCO contact for post-enrollment inquiries; not necessarily provider services desk.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of West Virginia provider services

Official page read
Phone888-348-2922Fax

866-810-8476

Published hours

Mon-Fri 8:30-5 ET

Product, plan and location

medicaid
West Virginia

Mailing address

Not researched for this route

Quick reference guide dated 2024-07-01.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Network and credentialing support line

Official page read
Phone800-353-1232Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

TTY 711.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Medicare pharmacy precertification (oral drugs)

Official page read
Phone800-414-2386Published hours

Not published in this record

Product, plan and location

medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Medicare pharmacy precertification (injectable drugs)

Official page read
Phone866-503-0857Published hours

Not published in this record

Product, plan and location

medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Non-Medicare pharmacy precertification (oral drugs)

Official page read
Phone855-240-0535Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy prior auth

Non-Medicare pharmacy precertification (injectable drugs)

Official page read
Phone866-752-7021Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Transplant and cellular therapy precertification (all plans)

Official page read
Phone877-212-8811Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

BRCA genetic testing precertification

Official page read
Phone877-794-8720Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

Non-Medicare dental plans provider service

Official page read
Phone800-451-7715Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-21

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Commercial provider appeal status

Official page read
Phone888-632-3862Fax

859-455-8650

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
Aetna Provider Resolution Team PO Box 14020 Lexington, KY 40512

Commercial provider appeals

Use Availity to file and track requests; the denial/EOB and state-specific instructions control submission routing.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Contracted Medicare provider appeals

Official page read
Phone800-624-0756Fax

860-900-7995

Published hours

Not published in this record

Product, plan and location

medicare advantage
National contact — confirm product and location

Mailing address
Medicare provider appeals PO Box 14835 Lexington, KY 40512

Contracted Medicare provider appeals only

Non-contracted Medicare appeals have separate instructions; do not assume this fax applies.

View source ↗ · Source checked 2026-10-22

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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