DialClerk Directory

Aetna (CVS Health)

Provider services

Find the team that supports your practice. Match the plan and state before using a general provider line.

provider services

Aetna service center and precertification - non-Medicare plans

Official page read
Phone888-632-3862Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Choose precertification prompt for precert

Menus can change. No live call verification is claimed.

Aetna contact page (Providers): non-Medicare plans incl. individual & family 1-888-632-3862 for benefits/claims/appeals; same number for precertification (choose precertification prompt). The cited precert.pdf contains no phone numbers. Corrected 2026-10-21 from +18886323862.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna service center and precertification - Medicare medical and dental plans

Official page read
Phone800-624-0756Published hours

Mon-Fri 8am-6pm ET (one source)

Product, plan and location

medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

Aetna contact page (Providers): Medicare medical and dental plans 1-800-624-0756 for benefits/claims/appeals and Medicare precertification. Not labeled as HMO line on current page. Corrected 2026-10-21 from +18006240756.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of Kentucky

Official page read
Phone855-300-5528Published hours

Not published in this record

Product, plan and location

medicaid
Kentucky

Mailing address

Not researched for this route

Listed under Managed Care Organizations on KY CHFS Medicaid Contacts page; page is provider-oriented but does not say provider vs member.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of Oklahoma

Official page read
Phone844-365-4385Published hours

Not published in this record

Product, plan and location

medicaid
Oklahoma

Mailing address

Not researched for this route

OHCA quick reference.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of Virginia

Official page read
Phone855-270-2365Published hours

Not published in this record

Product, plan and location

medicaid
Virginia

Mailing address

Not researched for this route

DMAS lists MCO contact for post-enrollment inquiries; not necessarily provider services desk.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Aetna Better Health of West Virginia provider services

Official page read
Phone888-348-2922Fax

866-810-8476

Published hours

Mon-Fri 8:30-5 ET

Product, plan and location

medicaid
West Virginia

Mailing address

Not researched for this route

Quick reference guide dated 2024-07-01.

View source ↗ · Source checked 2026-10-21

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find the team that supports your practice. Match the plan and state before using a general provider line.

Have ready in your secure workspace

  • Practice NPI and tax ID, kept in your secure workspace
  • Exact product name and member ID card
  • A one-sentence request and your office callback number

Questions to resolve

  • Does this team handle this plan and state?
  • Which department owns the next step?
  • What reference number should the office keep?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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