Health plans and insurers

Aetna Dental

Phone, published email, fax, addresses and the next step for your office.

9 contact routesNo directory research calls placed

provider services

National Dentist Line — claims, eligibility, contact information (Aetna Voice Advantage)

Official page read

Phone800-451-7715

National Dentist Line — claims, eligibility, contact information (Aetna Voice Advantage)

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Not researched for this route

Menu guidance in the source record

Enter NPI or TIN; 1 Claims, 2 Coverage and benefits (press 2 for fax-back), 3 Contact information; 0 for live representative

Menus can change. No live call verification is claimed.

Contact page 'Dentist Hotline'. IVR per the Aetna Dental quick guide: enter NPI or TIN, then claims, coverage and benefits (with fax-back), or contact information (claims mailing address, payer ID, registration help, fraud). Also the number to become a participating dentist.

View source ↗ · Source checked 2026-10-25 · Quick guide with IVR menu and payer IDs ↗

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

National Medicare Dentist Line

Official page read

Phone800-624-0756

National Medicare Dentist Line

Published hours

Not published in this record

Product, plan and location

dental · medicare advantage
National contact — confirm product and location

Mailing address

Not researched for this route

Contact page: for dentist questions on Aetna Medicare dental plans.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Dentist Contracting Hotline — PPO contract information

Official page read

Phone800-776-0537

Dentist Contracting Hotline — PPO contract information

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Not researched for this route

Contact page: call for PPO contract information.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Claims and specialist authorizations — mailing address; payer ID 60054

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Aetna Dental P.O. Box 14094 Lexington, KY 40512-4094

Claims and specialist authorizations — mailing address; payer ID 60054

Single PO box for claims and specialist authorizations. Electronic payer ID 60054 (DMO encounters 68246 per quick guide).

View source ↗ · Source checked 2026-10-25 · Quick guide: payer IDs 60054 and 68246 ↗

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claims

Dental encounters — mailing address

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Aetna Dental Encounters P.O. Box 14530 Lexington, KY 40512

Dental encounters — mailing address

For all dental (DMO) encounters.

View source ↗ · Source checked 2026-10-25

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claims

Medicare dental claims — mailing address (payor ID 60054)

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

dental · medicare advantage
National contact — confirm product and location

Mailing address

Aetna Medicare PO Box 981106 El Paso, TX 79998-1106

Medicare dental claims — mailing address (payor ID 60054)

View source ↗ · Source checked 2026-10-25

Report an update

appeals grievances

DMO and PPO grievance and appeals — mailing address

Official page read

Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Aetna Dental P.O. Box 14020 Lexington, KY 40512-4597

DMO and PPO grievance and appeals — mailing address

Contact page address for the grievance and appeals unit (California has a separate box per the page).

View source ↗ · Source checked 2026-10-25

Report an update

fax appeals

Provider claim dispute and appeal fax

Official page read

Phone

No phone listed for this route

Fax

877-867-8729

Provider claim dispute and appeal fax

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Aetna Dental P.O. Box 14020 Lexington, KY 40512

Provider claim dispute and appeal fax

Page: mail to P.O. Box 14020, Lexington, KY 40512 or fax with the Provider Complaint and Appeal Form and the EOB.

View source ↗ · Source checked 2026-10-25

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portal

Aetna dental website registration reset or unlock (Etech)

Official page read

Phone800-225-3375

Aetna dental website registration reset or unlock (Etech)

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address

Not researched for this route

Page: to reset or unlock website registration call the Etech line.

View source ↗ · Source checked 2026-10-25

Report an update

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

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Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

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Contact to correctWhat needs correcting?Proposed public informationOfficial page that supports the correctionThis is public organization information only. I have not included patient, member, claim or private contact details. Privacy notice.

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Aetna Dental

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