DialClerk Directory

Aetna Dental

Denials, appeals and grievances

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

appeals grievances

DMO and PPO grievance and appeals — mailing address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address
Aetna Dental P.O. Box 14020 Lexington, KY 40512-4597

DMO and PPO grievance and appeals — mailing address

Contact page address for the grievance and appeals unit (California has a separate box per the page).

View source ↗ · Source checked 2026-10-25

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fax appeals

Provider claim dispute and appeal fax

Official page read
Phone

No phone listed for this route

Fax

877-867-8729

Provider claim dispute and appeal fax

Published hours

Not published in this record

Product, plan and location

dental
National contact — confirm product and location

Mailing address
Aetna Dental P.O. Box 14020 Lexington, KY 40512

Provider claim dispute and appeal fax

Page: mail to P.O. Box 14020, Lexington, KY 40512 or fax with the Provider Complaint and Appeal Form and the EOB.

View source ↗ · Source checked 2026-10-25

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Help the next office

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Call preparation · editorial guide

Make the call count.

Find appeal teams, faxes and mailing addresses. Use the denial notice to confirm the appeal level, filing deadline and recipient.

Have ready in your secure workspace

  • Denial notice, remittance and reason codes
  • Previous appeal confirmation and decision
  • Supporting evidence and any required authorization to represent the member

Questions to resolve

  • Is this a claim correction, provider dispute or member appeal?
  • What deadline and submission channel apply to this case?
  • How can the office confirm receipt and track the decision?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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