Mailing addressGainwell Technologies
P.O. Box 244032
Montgomery, AL 36124
Paper CMS-1500, pharmacy, dental and UB-04 claims, Medicare claims, prior authorization (including medical records), adjustments/refunds, inquiries and provider enrollment mail.
Alabama Medicaid fee-for-service paper mail to the fiscal agent, Gainwell. The agency lists one P.O. Box for all claim-related mail.
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Call preparation · editorial guide
Make the call count.
Find claim-status contacts and document destinations. A billing address, appeal address and original-claim address are not interchangeable.
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Claim number, service dates and billed amount
Submission acknowledgement and remittance
Provider billing identifiers
Questions to resolve
Was the claim received and accepted for processing?
What specifically prevents payment or final processing?
Is a corrected claim, reconsideration or appeal the right route?
This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.
For healthcare offices
Found the contact. Still need to make the call?
Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.
For the people making the calls
Put payer follow-up on your office’s worklist.
Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.
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