DialClerk Directory

Amazon Pharmacy

Pharmacy and drug authorizations

Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

pharmacy help desk

Prescriber and pharmacy line

Official page read
Phone855-206-3605Fax

512-884-5981

Prescriptions sent to Amazon Pharmacy Nationwide Home Delivery

Published hours

8 AM-9 PM ET weekdays; 10 AM-8 PM ET weekends

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address

Not researched for this route

Physical address
4500 S Pleasant Valley Rd, Suite 201 Austin, TX 78744

Confirm the location and purpose before visiting

Dedicated prescriber line. E-Scribe name: Amazon.com – Amazon Pharmacy Nationwide Home Delivery. The page says prescriptions should be sent by e-scribe or fax; if the EHR does not use Surescripts, fax or call this prescriber inbound line.

View source ↗ · Source checked 2026-10-25

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Separate pharmacy-benefit requests from drugs billed under the medical benefit. The PBM and the insurer may use different contacts.

Have ready in your secure workspace

  • PBM name and the pharmacy identifiers on the card
  • Drug, formulation and prescription information
  • Prescriber details and previous review reference

Questions to resolve

  • Is this processed under the medical or pharmacy benefit?
  • What is the correct review and submission channel?
  • Is there a separate specialty pharmacy or appeal team?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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