DialClerk Directory

American Specialty Health (ASH)

Member services

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

member services

Member inquiries

Official page read
Phone800-678-9133Published hours

Oct. 1–Mar. 31: daily 8am–8pm local, closed Thanksgiving and Christmas. Apr. 1–Sep. 30: Mon–Fri 5am–8pm PST as published, closed Memorial Day, Independence Day and Labor Day.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Mailing address
American Specialty Health, 10221 Wateridge Circle, San Diego, CA 92121

Mail contact listed under member inquiries; not a walk-in service assertion.

ASH publishes this for member inquiries, with relay 711 and a separate seasonal schedule. The current page does not limit the number to the prior employer-page Kaiser/Anthem HMO wording. Provider, prospective-provider and fitness-center inquiries use distinct departments. No member-inquiry email or fax is published here; the fitness claims email is not a member-service address.

View source ↗ · Source checked 2026-10-22

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

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Call preparation · editorial guide

Make the call count.

Find member support without confusing it with a provider-only line. Offices may need the member present or an authorized representative form.

Have ready in your secure workspace

  • Exact plan name and member contact instructions
  • Consent and representation requirements
  • A clear request with no unnecessary medical detail

Questions to resolve

  • Can you discuss this request with the authorized office representative?
  • Which team can resolve the member question?
  • What is the next step and reference number?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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For the people making the calls

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A request does not create an account or start a call. Use business contact information only. No patient information.

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