DialClerk Directory

Baylor Genetics

Labs and diagnostic testing

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

lab client services

Client Services — orders and specimen-shipping inquiries

Official page read
Phone800-411-4363Fax

800-434-9850

Published Client Services fax; follow test-specific requisition and specimen instructions.

Published email

info@baylorgenetics.com

Public Client Services inquiries as displayed in the contact page; email was decoded from the page’s public Cloudflare protection field.

Published hours

Monday-Friday, 8 a.m.-6 p.m. CST as printed.

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address

Not researched for this route

Physical address
Baylor Genetics, 2450 Holcombe Boulevard, Grand Boulevard Receiving Dock, Houston, TX 77021-2024

Published shipping/receiving destination; coordinate specimen logistics with Client Services. Not a general bill-payment or records mailing address.

Menu guidance in the source record

Select Client Services.

Menus can change. No live call verification is claimed.

Client Services phone, fax and public email are grouped together on the current contact page. The separate published shipping address includes the Grand Boulevard receiving dock; coordinate specimen instructions with the lab. It is not a billing or privacy correspondence address.

View source ↗ · Source checked 2026-10-22 · baylor history ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient billing

Billing and assistance — insurance, payment plans and applications

Official page read
Phone800-411-4363Fax

866-399-3559

Published Billing department fax; specific application submission authorization is not established.

Published email

billing@baylorgenetics.com

Public Billing department inquiries; not an inferred application submission destination.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Baylor Genetics U.S. patient billing and assistance inquiries. Assistance depends on individual household/income review and current terms, not a directory determination.

Mailing address

Not researched for this route

Menu guidance in the source record

Select Billing.

Menus can change. No live call verification is claimed.

Contact page identifies this phone, fax and public billing email. The assistance page directs payment-plan inquiries to Billing and describes individual financial-assistance review for U.S. patients. Use the currently linked application and confirm its submission instructions; the general billing fax and mailbox are not promoted to application destinations.

View source ↗ · Source checked 2026-10-22 · baylor assistance ↗ · baylor history ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

appeals grievances

Compliance Officer — privacy complaints

Official page read
Phone800-411-4363Published email

compliance@baylorgenetics.com

Privacy complaints to the Baylor Genetics Compliance Officer, as stated in the privacy notice; public Cloudflare-protected email decoded from the page.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
National contact — confirm product and location

Published service area

Organization-specific U.S. administrative support. Test availability, ordering requirements, insurance and assistance terms require individual confirmation; no county service area is inferred.

Mailing address
Baylor Genetics Compliance Officer, 2450 Holcombe Boulevard, Suite 2210, Houston, TX 77021

Written privacy-rights complaints to the Compliance Officer, expressly stated in the privacy notice.

Privacy notice effective March 27, 2026 gives this contact for complaints about privacy rights. This destination is not labeled as a general records-release, assistance-application or specimen-shipping address. Some translated language-assistance text shows a different phone; this route uses the English privacy/contact number consistently published for the officer.

View source ↗ · Source checked 2026-10-22 · baylor contact ↗ · baylor history ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

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Call preparation · editorial guide

Make the call count.

Find laboratory and diagnostic-test contacts for orders, kits, results, billing and support. Confirm the performing lab and test before sending documents or specimens.

Have ready in your secure workspace

  • Lab and test name from the order or bill
  • Ordering practice and existing order reference
  • The specific administrative question

Questions to resolve

  • Is this the performing laboratory and correct support team?
  • What secure channel handles this order, result or billing question?
  • Are there test-specific submission or specimen instructions?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

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