DialClerk Directory

Hospitals and health systems

Baystate Health

Phone, published email, fax, addresses and the next step for your office.

10 contact routesNo directory research calls placed

patient billing

Patient Billing Services (hospital and Baystate Medical Practices bills)

Official page read
Phone833-837-2525Published hours

Mon–Fri 8 a.m.–4 p.m. (price estimate questions)

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Centralized Patient Financials team: hospital and physician bills, itemized bills, payment plans, pay by phone. Local number 413-794-9999. Lab bills go to Labcorp; anesthesia/pain management bills to Coronis Health.

View source ↗ · Source checked 2026-10-25 · Making payments page lists 413-794-9999 / 833-837-2525 ↗

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselors — Baystate Medical Center (financial assistance applications)

Official page read
Phone413-794-2452Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Help with MassHealth/Health Safety Net and Baystate supplemental financial assistance applications. Other hospitals: Franklin 413-773-2849, Wing 413-370-5540 (Noble numbers differ on the page and are withheld).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselor — Baystate Franklin Medical Center

Official page read
Phone413-773-2849Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance application help for Baystate Franklin patients.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselor — Baystate Wing Hospital

Official page read
Phone413-370-5540Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance application help for Baystate Wing patients.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management / medical records release — Baystate Medical Center and Noble

Official page read
Phone413-794-4203Fax

413-322-4346

Authorizations for release of information.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address
Baystate Health HIM ATTN: Correspondence 759 Chestnut Street Springfield, MA 01199

Mailed release-of-information requests (all Baystate hospitals).

Mail authorizations to ATTN: Correspondence; alternate fax 1-413-794-4759. Walk-in pickup 8:30 a.m.–5 p.m. Mon–Fri. Film library: (413) 794-4625.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

fax other

Health information management — Baystate Franklin Medical Center fax

Official page read
Phone

No phone listed for this route

Fax

413-773-2091

Franklin authorizations for release of information.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Release-of-information fax for Baystate Franklin; phone 413-794-4203; mail to the central 759 Chestnut Street ATTN: Correspondence address.

View source ↗ · Source checked 2026-10-25

Report an update

case management

Patient placement — direct admission and transfer requests (Baystate Medical Center)

Official page read
Phone877-273-5710Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Toll-free line for direct admission and transfer requests to Baystate Medical Center; patient placement arranges a three-way call with the admitting physician.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

case management

Pediatric transfers and direct admits — Baystate Children's Hospital

Official page read
Phone413-794-5437Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

To directly admit or transfer a pediatric patient (413-794-KIDS). After the day of admission, reach the attending hospitalist via 413-794-2398.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider enrollment credentialing

Medical Staff Services Office (credentialing and privileging)

Official page read
Phone413-795-7817Published email

Medical.StaffOffice@baystatehealth.org

Medical staff application requests.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address
Medical Staff Office 280 Chestnut Street, 5th Floor Springfield, MA 01199

Written application requests.

Credentialing and privileging for physicians and APPs at BMC, Franklin, Noble and Wing; request applications by email or in writing. Provider verifications: MSOVerif@baystatehealth.org.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

email other

Medical staff verification requests

Official page read
Phone

No phone listed for this route

Published email

MSOVerif@baystatehealth.org

Provider verifications.

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Verification of a provider's Baystate medical staff appointment/privileges.

View source ↗ · Source checked 2026-10-25

Report an update

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice