Baystate Health

Patient billing and financial help

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

patient billing

Patient Billing Services (hospital and Baystate Medical Practices bills)

Official page read
Phone833-837-2525Published hours

Mon–Fri 8 a.m.–4 p.m. (price estimate questions)

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Centralized Patient Financials team: hospital and physician bills, itemized bills, payment plans, pay by phone. Local number 413-794-9999. Lab bills go to Labcorp; anesthesia/pain management bills to Coronis Health.

Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselors — Baystate Medical Center (financial assistance applications)

Official page read
Phone413-794-2452Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Help with MassHealth/Health Safety Net and Baystate supplemental financial assistance applications. Other hospitals: Franklin 413-773-2849, Wing 413-370-5540 (Noble numbers differ on the page and are withheld).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselor — Baystate Franklin Medical Center

Official page read
Phone413-773-2849Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance application help for Baystate Franklin patients.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

patient assistance

Financial counselor — Baystate Wing Hospital

Official page read
Phone413-370-5540Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Massachusetts

Mailing address

Not researched for this route

Financial assistance application help for Baystate Wing patients.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

Help the next office

How did your call go?

Share a structured call experience or flag a contact correction. Submissions are reviewed before publication. Patient details, recordings and documents do not belong here.

Share a call experience

Share a call experience

Suggest a contact correction

Suggest a correction

Call preparation · editorial guide

Make the call count.

Find billing teams, financial-assistance programs and payment correspondence addresses. A bill-payment address is not a claims, records or specimen destination.

Have ready in your secure workspace

  • Lab or provider bill and relevant insurance explanation, kept privately
  • Existing billing or assistance reference
  • Authorized representative information if required

Questions to resolve

  • Is this a bill, insurance explanation or assistance application?
  • Which department reviews the balance or assistance request?
  • What written confirmation will document the next step?

This is a general administrative checklist, not payer policy or advice about a particular patient. Confirm the current plan instructions.

For healthcare offices

Found the contact. Still need to make the call?

Explore how DialClerk organizes the brief, hold time and staff handoff for your next administrative call.

For the people making the calls

Put payer follow-up
on your office’s worklist.

Explore DialClerk for queued calls, hold handling, staff handoffs and a record of the next step. Tell us how your team works.

A request does not create an account or start a call. Use business contact information only. No patient information.

See how it could work for your practice