DialClerk Directory

Health plans and insurers

Blue Cross and Blue Shield of Kansas City (Blue KC)

Phone, published email, fax, addresses and the next step for your office.

22 contact routesNo directory research calls placed

provider services

Blue KC provider hotline

Official page read
Phone816-395-3929Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

General support.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

prior authorization

Prior authorization / pre-determination (portal support)

Official page read
Phone816-395-3989Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

Listed under Portal support.

View source ↗ · Source checked 2026-10-20

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Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

portal

Portal account and password support

Official page read
Phone816-395-3700Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

BlueCard provider hotline

Official page read
Phone800-320-9550Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

eligibility benefits

BlueCard eligibility

Official page read
Phone800-676-2583Published hours

Not published in this record

Product, plan and location

commercial
National contact — confirm product and location

Mailing address

Not researched for this route

National BlueCard eligibility line.

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Pharmacy hotline

Official page read
Phone816-395-2176Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

behavioral health

Lucet behavioral health

Official page read
Phone816-237-2354Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

edi clearinghouse support

EDI help desk

Official page read
Phone800-472-6481Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Medicare Supplement provider support

Official page read
Phone888-890-4423Published hours

Not published in this record

Product, plan and location

medicare advantage
Missouri · Kansas

Mailing address

Not researched for this route

Medicare supplement (not MA).

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

ACA (individual) provider support

Official page read
Phone866-859-3822Published hours

TTY 711

Product, plan and location

exchange
Missouri · Kansas

Mailing address

Not researched for this route

View source ↗ · Source checked 2026-10-20

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

claims

Blue KC general provider correspondence mailing address

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Missouri · Kansas

Mailing address
Blue Cross and Blue Shield of Kansas City PO Box 419169 Kansas City, MO 64141

General provider mail

Blue Cross and Blue Shield of Kansas City general mail (30-county Kansas City area of Missouri plus Johnson and Wyandotte counties, KS). Headquarters: 1400 Baltimore Avenue, Kansas City, MO 64105.

View source ↗ · Source checked 2026-10-25

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claims

Blue KC Medicare Supplement paper claims and written inquiries

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

medicare
Missouri · Kansas

Mailing address
Blue KC Med Supp Attn: Government Programs PO Box 410080 Kansas City, MO 64141

Med Supp paper claims and inquiries

Med Supp provider paper claims and written inquiries.

View source ↗ · Source checked 2026-10-25

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claims

Blue KC ACA/IFP/QHP paper claims and written inquiries

Official page read
Phone

No phone listed for this route

Published hours

Not published in this record

Product, plan and location

exchange
Missouri · Kansas

Mailing address
Blue Cross and Blue Shield of Kansas City Attn: ACA/IFP/QHP PO Box 411408 Kansas City, MO 64141

ACA paper claims and inquiries

Individual (ACA) plan provider paper claims and written inquiries.

View source ↗ · Source checked 2026-10-25

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fax claims

Blue KC claim inquiry fax — local HMO/PPO

Official page read
Phone

No phone listed for this route

Fax

816-395-3959

Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

Fax the Provider Claim Inquiry form (with claim/remit copy) for local HMO/PPO claims; inquiries accepted 30+ days after submission; no adjustments more than 1 year after original paid date.

View source ↗ · Source checked 2026-10-25

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fax claims

Blue KC claim inquiry fax — BlueCard

Official page read
Phone

No phone listed for this route

Fax

816-278-1924

Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

Provider Claim Inquiry form fax for BlueCard (out-of-area Blue members) claims.

View source ↗ · Source checked 2026-10-25

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fax claims

Blue KC claim inquiry fax — FEP

Official page read
Phone

No phone listed for this route

Fax

816-395-3811

Published hours

Not published in this record

Product, plan and location

fehb
Missouri · Kansas

Mailing address

Not researched for this route

Provider Claim Inquiry form fax for Federal Employee Program claims.

View source ↗ · Source checked 2026-10-25

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fax prior auth

Blue KC commercial/ACA post-acute concurrent review fax

Official page read
Phone

No phone listed for this route

Fax

816-395-2363

Published hours

Not published in this record

Product, plan and location

commercial · exchange
Missouri · Kansas

Mailing address

Not researched for this route

Return the post-acute concurrent review form (SNF/rehab/LTACH updates) for commercial and ACA members; phone is the PA line 816-395-3989.

View source ↗ · Source checked 2026-10-25

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fax prior auth

Blue KC Medicare Advantage post-acute concurrent review

Official page read
Phone816-395-2260Fax

877-549-1745

Published hours

Not published in this record

Product, plan and location

medicare advantage
Missouri · Kansas

Mailing address

Not researched for this route

Medicare Advantage post-acute concurrent review form return fax and phone.

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Blue KC commercial provider hotline (toll-free)

Official page read
Phone800-456-3759Published hours

Not published in this record

Product, plan and location

commercial
Missouri · Kansas

Mailing address

Not researched for this route

Toll-free commercial provider hotline listed on Blue KC concurrent review form (local hotline 816-395-3929).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

provider services

Blue KC Blue Medicare Advantage provider line

Official page read
Phone866-508-7140Published hours

Not published in this record

Product, plan and location

medicare advantage
Missouri · Kansas

Mailing address

Not researched for this route

Blue Medicare Advantage provider questions (per the 11/2025 concurrent review form).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

pharmacy help desk

Blue KC pharmacy customer service

Official page read
Phone800-228-1436Published hours

Not published in this record

Product, plan and location

Confirm the exact product or service
Missouri · Kansas

Mailing address

Not researched for this route

Pharmacy customer service phone on the concurrent review form (distinct from the 816-395-2176 pharmacy hotline).

View source ↗ · Source checked 2026-10-25

Report an update
Wait time: not establishedBest time from caller reports: not established. Published hours are not a wait forecast.

dental

Blue KC dental provider representative email

Official page read
Phone

No phone listed for this route

Published email

Dental@BlueKC.com

Published hours

Not published in this record

Product, plan and location

dental
Missouri · Kansas

Mailing address

Not researched for this route

Dental provider representative contact.

View source ↗ · Source checked 2026-10-25

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